118004

This directory enquiries hotline really takes the mickey! If you happen to ring a number that's no longer in service, or if you accidentally dial the wrong one, some cheeky lines will urge you to ring this number for further assistance. But heed my warning: unless you fancy being hit with a bill of £15.99 plus an outrageous £7.99 for every minute, give it a miss! They’ll inform you of the cost, but trust me, it’s all too easy to hang up before you catch the figure. Just steer clear!

I recently opened my phone bill from KCOM in Hull and noticed a charge of £13.32 from 118004. I've never dialled that number! I’ve heard it's meant to be out of service, but clearly that isn’t the case.

Saw I had a missed call from this number and went ahead and rang back without thinking. Turns out it ended up costing me quite a lot, not just from them but also extra charges from my phone company! Seriously, this lot should be shut down quick, but what can we do to stop them?

Got a call from 01583688122 earlier. When I tried calling back, they said the number had been disconnected and to contact 118004 instead. Felt a bit dodgy to me, so I didn’t bother ringing the new number. Glad I didn’t, to be honest.

I’ve been hit with a £16 charge for a mere 17 seconds of a call that I never initiated. What a ridiculous situation!

I received a voicemail on my answering machine from what purported to be the Southampton General Hospital, instructing me to call a Southampton number, 02381 206765. As I’m scheduled for surgery soon, I thought it prudent to return the call. However, upon attempting to dial, I was informed that the number was no longer in service and was directed to ring 118004 instead. I’m quite relieved I checked this site beforehand; it’s quite unsettling to think that someone would misuse the hospital’s name in such a way to prompt a callback.

I dialled 01876 510310, which I found in the local phone directory labelled as the Church of Scotland Manse. However, I was met with a recorded message stating that the number is now out of service and instructed to call 118004 instead. The automated response then mentioned something outrageous about call charges being £13.57 per minute! I quickly terminated the call. Is there any way I can get back any charges I’ve incurred from this call?

On the 5th of February 2018 at 5 PM, I was charged £16.11 for a mere 20 seconds on the service number 118004. I appreciate the information, and I’ll be reaching out to BT about this.

I noticed this particular number cropping up on my BT phone bill, and to my utter astonishment, it registered as a call lasting all of three seconds-yet it racked up a hefty charge of £16.11! It seems to be linked to one of those service numbers starting with 118, but honestly, who on earth places calls that last just a blink? It feels like an outright scam, doesn’t it? It’s quite alarming to think that BT may be inadvertently facilitating this sort of fraudulent behaviour. Surely, they’re aware of where the funds are heading? BT really ought to take action and put a stop to these unsavoury practices!

I noticed a peculiar charge on my parents’ phone statement-a brief 7-second call that allegedly happened on 7th January. To top it off, it cost over £16, which seems utterly ridiculous! I reached out to BT for some clarification, but they didn't seem to care much at all.

I've just received my BT statement, and I see a charge of £16.11 linked to this particular number. I didn’t use 1471 since the caller’s identity was a mystery to me. What action is BT taking against this sort of trickery that leaves consumers powerless? The response seems to be... absolutely none, as ever, doesn’t it?

I discovered a rather hefty £22.20 fee on my elderly mother’s most recent phone bill for calling this number. After reaching out to BT about it, they agreed to remove the charge. It’s evident they’re aware of some dodgy dealings, even if I can't quite figure out how the scam operates! If you happen upon a similar charge on your bill, don’t hesitate to challenge your telecom provider about it.

My elderly mother, who's 80, received a text from a local number, so she decided to call it out of curiosity. Unfortunately, she ended up with a barrage of sales pitches that she wasn't interested in, and promptly hung up. However, when we got the bill, there was a hefty charge of £16.32 from the number 118004! It feels like BT must be complicit in this dodgy scheme, if you ask me.

I’m in the same boat. On the 25th of November, I noticed a peculiar entry on my BT bill - an £16.10 charge for an 8-second call to the number 118 004. The odd thing is, neither my wife nor I dialled it. I touched base with BT, but their response was far from satisfactory, as they firmly insisted we must have placed the call ourselves. Honestly, who makes a call that lasts a mere 8 seconds? I'm not ready to let this slide just yet. I’m a bit stuck on what steps to take next, though.

I’ve never dialled this number. After a bit of digging online, I’ve found that others have encountered the same issue. Can you believe it? An £16 charge just for an 8-second call! This happened on the 25th of November, 2017. What on earth is happening with this? My phone number is 01473 831610.

I’ve been billed £16.10 for a call I didn’t even place. I’ll be reaching out to BT about this, and then I plan to notify Action Fraud and file a complaint with OFCOM as well.

I've just received my latest BT statement and noticed a peculiar charge - a whopping £16 has been deducted twice for the number 118004. BT has already taken a chunk out of my account, so I'll be giving them a ring tomorrow to raise my concerns regarding this number. I certainly don’t want to encounter that line item on my bill ever again! Hopefully, they can track down the culprits behind this nonsense and put an end to it for everyone.

I've had a similar experience as many others; I was charged £16.10 for a call to an 118 004 number that neither my husband nor I ever made. When I attempted to sort it out over the phone, the customer service rep was dismissive and insisted that the call must have occurred. If this situation isn't resolved promptly, I'm seriously considering switching my broadband and phone provider.

Yet another £16.00 charge that surely cannot be from our household.

I ended up calling this number after getting it from a furniture retailer.

These absolute rogues are like leeches, taking advantage of seemingly frail and elderly individuals. Honestly, don't waste your time reaching out to Telecom2 Ltd. Instead, you can easily find the home addresses of their directors at https://beta.companieshouse.gov.uk/company/06926334/officers. Flood them with your complaints! It's beyond me how they can rest easy at night, knowing what they do!

In February, I found myself charged an extra £13 for a call I definitely didn’t make from my residence. After looking into it, BT got in touch with me this morning, insisting that I must have placed the call. I can assure you, that is not the case! I was at work during that time, and there was nobody at home! When I pressed them, they claimed there was nothing more they could do. It’s rather concerning to see so many others facing the same lack of assistance. It raises the question: Could it be that BT is somehow complicit in this dodgy business? It certainly feels like they’re benefitting from it!

I’ve had a rather unpleasant experience with the same £16.09 scam. When I reached out to BT, they were utterly useless and even had the audacity to suggest I must have called the number myself. As if! I’m recovering from surgery and was confined to bed at 2:34 in the morning-hardly the time I’d be making calls. They insisted that no other customers had flagged this issue, which I find hard to believe given that it’s clearly a widespread problem. After some lengthy discussions, I resorted to contacting Action Fraud, and they advised me to escalate the matter to OFCOM as well. Eventually, after much frustration and back-and-forth with BT, I did receive the money back. However, my trust in them is completely shattered, and I’m seriously considering switching providers. It was evident they were just trying to brush me off until I mentioned I had a crime reference number. After 60 years of loyalty, I feel utterly disrespected by BT.

My mum has received a bill for ringing this number, but she’s certain she’s never made that call.

My 94-year-old dad was absolutely flabbergasted when he received his BT phone bill today. He pays every three months via direct debit, and he was horrified to find four calls to 118004 from last November adding up to a staggering £86! Like many others, he hasn't a clue how those charges appeared, so I’ll be stepping in to sort things out with BT and get him that refund he rightly deserves!

I'd like to express my gratitude for this fantastic service! It really helped me gather proof to notify BT about numerous accounts being charged for 118004 calls that were never made. They've officially acknowledged the issue in writing and promised to look into the activity linked to this number, as well as the remarks posted here. Here's hoping they act swiftly on this matter. Many thanks once again!

I got a call from Telecom2 on an 0345 number saying they were offering a refund for charges on a 118004 call. Not sure if its legit tho. They asked for my email or text number to send me info but when I said no, they gave me an address to post my details to. Feels a bit dodgy, anyone else had this? Should I be worried?

We've noticed a charge on our bill for 118004, which we’re absolutely certain we didn’t ring. BT has slapped us with a £16.90 fee for it. We’ve contacted BT about this, but they’re adamant that the call came from our landline and they haven’t offered any assistance whatsoever. Is there anyone out there who can offer some guidance on how to tackle this issue?

To put it plainly, it just isn't possible. Telephone systems can't bill you for a call to a number you haven't actually called. What we're witnessing is a sales firm, completely unrelated to BT or Telecom2, spoofing a phone number in order to trick folks into picking up. Oftentimes, the number has no active service, so when it rings, you might be greeted by a pre-recorded message stating that the number isn't in service. If you're unsure and suspect you've reached a wrong number, it typically suggests contacting a directory service like 118004. Many individuals ring it without realising they've done so, leading to a bit of confusion.

I recently reviewed my latest statement and noticed a charge of £16.90 for a call to the number 118.004, a call I can categorically say I did not make. I reached out to BT to contest this billing issue, yet they are adamant that I initiated the call. They suggested they’d get back to me regarding this dilemma, but so far, I’ve heard nothing. Quite frustrating, really!

I recently received a call from my tenant who was quite puzzled. She was checking if I had been at the property since her recent phone bill showed two calls to 118004 on the same day, racking up a staggering £50 for less than three minutes of conversation! The strange thing is, she wasn’t even in the vicinity that day, let alone inside the house. Quite the mystery, isn’t it?

I've noticed a couple of calls on my phone bill that I definitely didn’t make, so I'll be flagging it as a potential scam.

Beware of this number; it’ll set you back a pretty penny. Just a mere 22 seconds will hit your wallet for £16.08! We’ve got absolutely no need for directory enquiries, so tread carefully!

Got a mad bill from P.O. phones showing two calls to this number costing me £29. I swear I never dialled it. Anyone know how to sort this out?

I’ve received three calls from this number since the 29th of November, and it’s already racked up nearly £50 on my phone bill! I’ll be giving BT a ring about this, although I doubt they’ll be too fussed about my concerns.

I haven't dialled this number; it appears to be one of those dodgy premium rate lines.

I received a bill for £16.08 for a mere 22-second call, which I genuinely believe I didn't initiate. Honestly, I wouldn't even know how to dial 118004, so there's no way I would have called it. The only time I ever search for numbers is online, never through a directory service. Plusnet's response was simply that it's a premium rate number, and they seem rather indifferent about the whole situation - completely unhelpful, if you ask me.

I've noticed a charge on my recent BT statement that I wasn't expecting. I've been attempting to sort it out, but I'm not getting much assistance from their customer service.

Today, we got our BT bill and I noticed a puzzling charge of £32.70 for a brief three-minute call to 118 004, which, I assure you, we did not place. You see, I had a hospital appointment at half-past ten in the morning, a fair distance of 45 miles from home, so it’s quite impossible for us to have made that call. I must admit, I'm thoroughly disheartened by BT’s insistence that we foot the bill, and to add insult to injury, they directed us to Google for help! What a situation!

My mate just received an outrageous phone bill of £16.90 for a mere 11 seconds spent on 118004. It’s absolutely absurd! BT is utterly unhelpful; they're not interested in resolving this at all. I’m left with no choice but to report this to the fraud squad and OFCOM.

I've never been one to rely on directory services, yet here I am facing a staggering £144 charge for a 16-minute call that we outright didn’t make! This expense popped up on my recent bill from December 2016, which is absolutely ridiculous. I've typically only ever paid about a tenner for calls! When I reached out to BT's so-called customer service, it was like talking to a brick wall - they seem utterly disinterested in helping to get to the bottom of this outrageous fee. I lodged a complaint and was told their Complaints team would ring me back - but surprise, surprise, they never do! I’ve attempted to follow up several times, but they don't give out a direct number, making it feel like they’re trying to just wear me down until I give up. It feels like my hard-earned money has been swindled away. This situation reeks of misconduct, and I genuinely believe BT is turning a blind eye to this dishonest behaviour... their service is truly shocking!

I received a bill from BT for £50.92 for a call I didn’t even make on 9th February 2017. After reaching out to BT, they seem uninterested in addressing the issue. Quite frustrating, to say the least!

I've just received my phone bill, which is sorted through direct debit, and I've noticed a charge of £16 for 118004 that I never authorised. I intend to give BT a ring about this, and if they refuse to refund me, I shall be contacting the Ombudsman without hesitation. Having perused the multitude of comments regarding this scam, it’s utterly preposterous that BT seems to be turning a blind eye to it.

I simply rang 118 instead of 118004, and when I did, the operator quizzed me about which number I needed. They provided it to me, then inquired if I wished to be put through. We kindly declined and hung up. I then called the number they had given me, which turned out to be free. Imagine my surprise when, a couple of days later, I checked my BT bill and discovered a charge of nearly £20 for a call lasting just one minute and twenty-four seconds to 118 004, despite the fact that I never actually called that number! Quite the pickle, isn't it?

I accidentally dialled 118004 and hung up as soon as they picked up, yet somehow they've charged me a whopping £16 for a mere 19.46 seconds! What a complete con, BT!

I was billed £16 for a call to this number, which I can assure you I never made. When I reached out, they seemed completely disinterested in addressing my concerns.

I’ve just had a rather frustrating experience, being billed a hefty £38 for a phone call to 118004. I was initially directed to this number through an automated voice message that informed me the original number I called (an 01 number) was apparently out of service. When I reached out to Ofcom regarding the matter, they seemed rather indifferent and simply pointed me towards my service provider, Plusnet. Like others in this situation, I'm now aware that I’m responsible for this charge. I’m planning on giving Ofcom another ring now that I've discovered there are more complaints associated with this number.

Beware of dodgy charges exceeding £20!

We've also received a bill for a call made to 118004. Sky, our phone provider, seems unable to assist us in recovering the charges or preventing future calls to this number. What a nuisance!

I've noticed an unexpected £16 fee on my phone bill for a call to 118004, which I definitely didn’t make. Is there any way you could assist me with this issue?

I’ve found myself charged £16 for a phone call I never actually made. I reached out to Sky about it, but they seem completely uninterested in helping out.

I can relate...I missed the call myself. Due to my disability, I'm not the fastest to respond. I’ve been anxiously awaiting a vital call, and when I tried to return the call, there was no reply. To add to my frustration, I was hit with a £16.00 charge. I’ve settled my Sky bill completely, but I won't be covering this extra fee, which has led to my service being restricted. I've lodged a formal complaint about this situation.

I've been hit with a £20 charge for contacting this number, and I’m certain I never made that call. Now that I've come across these comments, I’ll be reaching out to BT to sort this out.

I’ve noticed a charge of £16 on my phone bill for a mere 20-second call to this number. I don't make calls to 118 services, and the timing of around half-past ten in the evening is certainly not when I reach out to anyone. Unfortunately, Sky has been quite unhelpful in resolving this issue. Any suggestions on how I might tackle this?

Just a quick update on my previous comment. I managed to get through to the second stage of the complaints team and they've confirmed that I’ll see a refund on my upcoming bill. It’s been quite the effort, with five calls in total, just to persuade BT that I didn’t make this call at all. Mentioning the possibility of them facilitating some dodgy dealings definitely resonated with them, but sadly, there’s been no promise on their part to investigate further.

Oh, it’s the same old tale I hear time and again. My elderly aunt, who’s a sprightly 88, was hit with a bill of over £20 for hardly a minute’s chat. I’m currently battling through the second tier of the complaints process after having to endure the rather unhelpful level one, where I had to insist that a ‘manager’ callback from their initial complaints team. I'm now anxiously awaiting the outcome of the second level on Monday. It’s becoming painfully clear that BT is turning a blind eye to what appears to be a blatant scam, and they refuse to acknowledge the situation. Their only response has been that they’ve checked their lines, but honestly, it seems like TELECOM2 (the folks behind 118004) must be employing some sneaky software to hoodwink BT’s systems. If I don’t get a satisfactory resolution on Monday, I’m fully prepared to escalate this to Action Fraud and pen a letter to the advice columns of the major newspapers regarding financial concerns.

I've recently noticed a charge of £76.98 on my BT bill for a call I didn't even make on the 25th of October, 2016, to the number 118004. To my dismay, BT seems completely uninterested in resolving this issue. Can anyone advise me on how I might go about reclaiming my money? My account number is WN82852807, and you can reach me at [email protected]. Cheers, Barry Southwell.

Action Fraud acts as a conduit for gathering and sharing information; they relay your reports to the appropriate local police, who will assess them in light of regional priorities. You might consider reaching out to Trading Standards as well, though it's worth noting that they have suffered considerably due to local authority budget reductions, which could affect their capacity to assist.

It's possible that you’re charged by BT, but keep in mind that the payment actually goes to 118004, which isn’t affiliated with BT in any way.

I noticed a charge of £16.99 for a brief 36-second call that allegedly went to this number on my BT account. The thing is, I didn’t make that call, and no one else in the house was around to do so either. It’s all rather puzzling!

Beware of National Directory Enquiries run by Telecom 2 Limited. They charge a whopping £15.98 just to get through, then slap on £7.99 per minute on top of your usual phone provider’s fees. It’s ridiculously expensive!

While I was out on holiday, this number rang my landline and ended up on my voicemail. Afterwards, I noticed a charge of £16.09! I had to call BT to complain before they agreed to refund me.

I've recently fallen victim to these scammers.

I was billed £16.09 for only 45 seconds of call time. Sounds like a total con to me!

It seems I'm not alone in falling victim to this scam; there's really something amiss with BT. The phone in question is actually set up in a care home for my brother’s convenience, and these dodgy characters certainly know how to target vulnerable individuals. BT, I'm heading your way!

My mother recently got her BT statement and it's showing four calls to this number, amounting to over £70 in charges! The thing is, she never dialled a single one of them. When we contacted BT, they were adamant that she must be mistaken and refused to entertain the idea that fraud could have occurred. As a result, I've decided to report this to Action Fraud UK. I've also noticed that there are quite a few other claims regarding this number on unknownphone.com.

I’ve been hit with a £47 bill for three calls to this number, which I swear I never made! It’s absolutely bewildering!

Received a charge from BT amounting to £16.09 for a call that lasted a mere 25 seconds, which I absolutely did not initiate. When I inquired about this, they informed me that the only way to prevent such occurrences in the future was to block all outgoing premium rate calls. However, that seems rather pointless, doesn’t it? I mean, the issue here is that I never made the call to begin with!

I had a similar experience recently, discovering an unexpected charge of £16.09 added to my bill for a call that lasted a mere 13 seconds! What’s baffling is that I never made that call. I will definitely be reaching out to BT, and if I have to, I'll escalate the issue to Ofcom. There’s clearly something amiss, and I’m determined to uncover the truth behind this discrepancy. Cheers, Edward from Anglesey.

I recently spotted a rather peculiar charge of £16.09 on my phone bill for a mere 13 seconds of a call. It appears to be a premium number that comes with a rather hefty minimum fee attached. The website describes it as "DQ in English providing natural numbers"-whatever that is supposed to imply! Frankly, I reckon it’s some sort of scam, and I've promptly reported it to BT. The customer service representatives based in India attempted to offer me a £5 discount as a so-called goodwill gesture, but I outright declined, insisting that it be treated as fraud. They’ve since escalated the issue, and I’m currently awaiting their response. I highly recommend that anyone else in a similar predicament report it as well.

I received a charge of £16 from TalkTalk for this number, but nobody was home to answer. I’m really hoping to get a refund sorted out.

My elderly mother, bless her, has found a £16 charge for a mere 30-second call on her telephone bill. At 80 years old, she can hardly remember whether she even dialled the number in question. I'm reaching out to see if Plus.net can assist us in this matter without slapping her with additional fees. If anyone has any insight or can shed light on what might have transpired, it would be greatly appreciated!

My 76-year-old mother has been sent a bill for £199 for what they claim was a 23-minute call to this number, but she wasn't even at home at that time. BT have completely absolved themselves of any responsibility in this matter.

We've never dialled this number, yet somehow there’s an £18 charge on our BT phone bill. How is that even possible?