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118820

☎️ 118820 👆 is not a valid (Unknown) United Kingdom Phone Number. It has a prefix of 118820.

Your Caller ID might demonstrate this phone number as:

+44118820+44 118820118820+44-118820

118820 Tagged as:

bt action fraud ee plusnet number group network dianne phonepayplus sky brampton rightmove

TimeLine of events for phone number 118820

  • Unrecognized charge; possible scam call
    Mar
    2017
  • Unwarranted BT charge, refusal to refund
    Mar
    2017
  • Confusion over unexpected call charges
    Feb
    2017
  • Expensive call to social worker
    Feb
    2017
  • Husband overcharged for phone call
    Feb
    2017
  • Complaint about fraudulent phone charges
    Feb
    2017
  • Unwanted charge for unknown call
    Feb
    2017
  • Parents charged for unknown call
    Feb
    2017
  • Refund issue with unresponsive number
    Jan
    2017
  • Unexpected charge, BT unhelpful response
    Jan
    2017
  • Offering refund assistance phone number
    Dec
    2016
  • Call for refund. Costs specified
    Dec
    2016
  • Redirected to expensive phone line
    Dec
    2016
  • Unexpected charges for 118820 calls
    Dec
    2016
  • Unauthorized charge for unknown number
    Dec
    2016
  • Unjust charge, poor customer service
    Dec
    2016
  • Blocked number; seeking refund assistance
    Dec
    2016
  • Unexpected charges from phone redirect
    Dec
    2016
  • Unauthorized call charge to scammer
    Dec
    2016
  • Blind mother impossible to call
    Nov
    2016
  • Unexpected costly call, not made
    Nov
    2016
  • Wrong area code, unexpected charges
    Nov
    2016
  • Protect elderly parents from overcharges
    Nov
    2016
  • Concerned about elderly parents' charges
    Nov
    2016
  • Unexpected charge, seeking prevention advice
    Nov
    2016
  • High charge for unclear call
    Oct
    2016
  • Suspicious call, disconnected conversation quickly
    Oct
    2016
  • Explains cost and refund information
    Oct
    2016
  • Unwanted charge for unknown call
    Oct
    2016
  • BT bill includes unexplained charge
    Oct
    2016
  • Unexpected charge on BT bill
    Oct
    2016
  • Unexpected £45 charge from unknown number
    Sep
    2016
  • Disputed charge on phone bill
    Sep
    2016
  • Unexpected charge; seeking assistance, help
    Sep
    2016
  • BT should protect customers from abuse
    Sep
    2016
  • Unauthorized charge, seeking prevention advice
    Sep
    2016
  • Billing issue for unknown call
    Sep
    2016
  • Frustrated by unexpected phone charges
    Sep
    2016
  • Helpful helpline resolved scam concerns
    Sep
    2016
  • Unexplained charge for phone call
    Sep
    2016
  • Report scam phone number, police, Ofcom
    Aug
    2016
  • Wrong number at Morrisons, scam
    Aug
    2016
  • Unauthorized charge, seeking reimbursement assistance
    Aug
    2016
  • Fraudulent call, urgent action needed
    Aug
    2016
  • Dispute BT bill for fraudulent charge
    Aug
    2016
  • Complained about BT and 118820
    Aug
    2016
  • Bank call resulted in scam charges
    Jul
    2016
  • Misleading calls from Number Group Network
    Jun
    2016
  • Number faulty, advised to call
    Jun
    2016
  • Shocked by unexpected high phone bill
    Jun
    2016
  • High charge for short call
    Jun
    2016
  • Disputed call charge, seeking assistance
    Jun
    2016
  • Avoid calling premium rate numbers
    Jun
    2016
  • Unhappy about unexpected charge
    May
    2016
  • Unexpected charge for unknown call
    May
    2016
  • Unexpected £29 charge for unknown number
    May
    2016
  • Phone call details and contact information
    May
    2016
  • Unexpected charge from unknown number
    May
    2016
  • Unfamiliar call, unexpected £25 charge
    Apr
    2016
  • Victim of 118820 scam charge
    Apr
    2016
  • Disputed charge for call made
    Apr
    2016
  • TalkTalk phone charges outrage expressed
    Apr
    2016
  • Unexpected charge for unknown call
    Mar
    2016
  • Report 118820 to authorities immediately
    Mar
    2016
  • Excessive charges led to suspension
    Mar
    2016
  • Scam calls on BT bill
    Mar
    2016
  • Unexpected high charges for call
    Mar
    2016
  • Unwanted charges exploit vulnerable individuals
    Feb
    2016
  • Dispute over unexpected high charge
    Feb
    2016
  • Disputed bill for scam call
    Jan
    2016
  • Unexpected charge, investigating phone bill
    Dec
    2015
  • Elderly mother billed for phantom calls
    Dec
    2015
  • Unexpected phone bill; seeking refund
    Dec
    2015
  • High charges from mis-dialed call
    Nov
    2015
  • Charged for unexpected premium calls
    Nov
    2015
  • Scam call led to refund struggle
    Nov
    2015
  • Suspicious call led to high charges
    Oct
    2015
  • Unexpected charges, seeking justice action
    Sep
    2015
  • Plusnet charge issue, possible scam
    Sep
    2015
  • Frustrating refund process, feels scammed
    Aug
    2015
  • Elderly mother charged for scam call
    Jul
    2015
  • Scammed by fraudulent phone number
    Jun
    2015
  • Incoming calls interrupted, issue being investigated
    May
    2015
  • Caller faced charge for unanswered call
    Apr
    2015
  • Service feels dishonest, potentially scam
    Apr
    2015
  • High phone bill frustration expressed
    Mar
    2015
  • Unrecognized charge, potential scam alert
    Feb
    2015
  • Unexpected charge for unknown call
    Dec
    2014
  • Scammer call, ignore and disconnect
    Nov
    2014
  • Unexpected call; provider investigating issue
    Sep
    2014
  • Received suspicious call, report advised
    Aug
    2014
  • Number changed, asked for name
    Jun
    2014
  • Price comparison; expressing frustration
    Jan
    2014
  • Surprise cost unfair to OAPs
    Dec
    2013
  • Check email for complete information
    Dec
    2013
  • Woman asked to transfer call
    Nov
    2013
Number Of Searches: 173 Number Of Comments: 92 First Seen: 15 June 2014 General Reputation: negative

This number has recently been searched from Higher Heysham(Lancashire), Langholme(Nottinghamshire), Sutton Green(Cheshire) and Thornton-le-Moors(Cheshire).

118820 has 92 comments of which 74 x neutral and 17 x negative and 1 x positive

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118820 Summary (Read all comments)

Phone number ☎️ 118820 👆 is reported as a highly problematic and often fraudulent number linked to unexpected premium rate charges on UK phone bills, typically ranging from £7 to over £90 per call. Many users, including elderly and vulnerable individuals, report being redirected or misled by automated messages or unsolicited calls instructing them to dial this number, often without clear warning of high costs. Numerous complaints involve calls made without consent or knowledge, with providers like BT frequently refusing refunds or adequate investigations. The service is accused of intercepting calls, misleading customers, and exploiting directory enquiry systems with exorbitant per-minute rates. Authorities, including PhonepayPlus and Action Fraud, have been notified, yet issues persist. It is strongly advised not to call this number and to report any suspicious charges to phone providers and official fraud bodies promptly.

Reports on phone number 118820

10 years
Just noticed a £21.98 fee on our latest phone bill, but we definitely didn’t place that call - we weren’t even in the house then. Feels like a scam to me, but it’s tricky to prove since it says the call came from our number!
10 years
Got a charge for a call costing £39.20 on 21st Dec 2016 that was never placed. My mum’s 85, sharp as a tack, and doesn’t even use directory enquiries, so there’s no way she made that call. The customer service team were sympathetic but refused to give a refund for a call that didn’t happen. Seriously, BT, sort yourselves out and look into this properly!
BT
10 years
I got told to ring this number without any heads up from the first caller that it might cost a bomb. The company that sent me here was going through admin. Not sure how much I might end up paying but I’m worried about the bill arriving. Is that 0800 refund line actually free? Don’t want to find myself in a worse mess.
10 years
I called Adult Care at Lincolnshire County Council and was initially told there was some trouble with the line but that I'd be connected soon. After talking to a social worker for about 9 minutes, I ended up with a charge of £35.77. Pretty annoying to get billed like that without much warning.
Lincolnshire CountyCouncilCare
10 years
My partner accidentally entered the wrong number and then got a call from 1118820 telling him to dial 118820, which he did. They supposedly explained the charges but it ended up costing £43.87! If he’d known how much it would be, he wouldn't have dialled it. We rang their customer service but only got £7.09 back for the first call, which he didn't even make. I thought a tribunal said they have to refund within 28 days of a complaint, but they’re refusing to pay up. Feeling tempted to just disconnect our landline completely. Anyone got advice? This whole thing is just ridiculous.
10 years
I think I got sent to 118820 through some sneaky tactic and then a recorded message said there was a problem. I spent £26.33 on a call that lasted about six minutes. How is this sort of scam still happening? What can we honest folks do to stop it? It feels like it’s been going on way too long now.
10 years
I never rang this number myself but ended up with a charge of £18.99 for a call lasting about 4 and a half mins. EE won't give me my money back at all. Really frustrating!
EE
10 years
My mum and dad got hit with a £35.60 charge for a call to 118820, a number they don’t even recognise or call. On that same day, mum was speaking to the local hospital when suddenly the call cut out and she heard a weird Indian bloke talking nonsense before the line dropped. Now this random fee shows up on their landline bill, which is through the Post Office, who are honestly about as useful as a wet paper bag. Does anyone know how we can stop this happening to others? It feels like a proper scam.
Post Office
10 years
I got charged loads of times by 118820 on my bill. They promised me a refund, so I called them about it. But when I checked my statement, they only gave me £7.09 back, even though they owed me £43.87. I tried ringing the number they gave me for the refund, but it’s not working anymore. Can anyone tell me what I should do next? Appreciate any help, thanks!
British Telecom
10 years
I noticed a £47.47 charge on my bill for a 12 minute call I didn’t even make. BT won’t help at all. Around that time, I got a call saying there was an issue with our exchange and that I needed to talk to their engineer. Has anyone got any idea who I should contact to sort this out and get that charge reversed? BT just won’t lift a finger to fix it.
BT
10 years
i was looking for a heating engineer nearby but somehow ended up being sent to call 118820 with no warning at all. later, i spotted a strange £5.60 charge on my bt bill for a 6 second call to that number and tried to figure out what it was about. seems like this could be some kind of dodgy scam.
10 years
Can someone tell me the price for this service? I’m really not happy with it and want my money back. If you want a refund, you need to ring 08003101010 and ask for Dianne because PhonepayPlus doesn’t give them our info. Just so you know, calls to 0871 numbers are 10p a minute, while 118472 and 118820 numbers are £2.50 upfront then £3.01 per minute. Don’t forget, these charges are plus any network fees and tax.
DiannePhonepayPlus
10 years
I came across a complaints helpline at 08003101070 where a really nice guy said they could sort out a refund. Thought I’d share so you might wanna give it a shot. Good luck to everyone!
10 years
On October 18th, there was a charge of £51.00 for the number 118820 on our bill, which otherwise showed no calls to that number. We have no clue where that number appeared from and definitely didn’t make the call. We got in touch with BitBut but they couldn’t provide any assistance. I'm really upset as it pushed our total bill close to £200.
10 years
I saw my phone bill was way more than usual, so I looked into it and discovered there were two calls to 118820 numbers on there that I definitely didn't make!
10 years
My mum is 94 and somehow got hit with an extra £25.39 on her usual phone bill for calling this number, which I’m certain she never dialled. I've rang BT about it four times now, and they keep saying there's nothing they can do to sort it out.
BT
10 years
Got hit with a £33 charge from this number recently. I spoke to my mobile provider, and they've blocked any premium calls and put my spending limit to zero since I’m on a monthly plan. They’re also working on getting my money back. I told them they should really make sure this sort of thing doesn’t happen again to protect customers. Feeling relieved that at least I won’t get caught out by this scam another time. Just hoping they manage to sort the refund for me now.
10 years
I was trying to call a number I found on a website, one I've phoned plenty of times before. But this time, I got through to a very “helpful lady” claiming she was from that company. She said their main number was having issues and offered to connect me. She kept asking what number I had dialled. Eventually, she got in touch with the actual company and told me she could put me through, but it would cost me £4 per minute (which I knew there normally isn’t an additional fee for). I told her not to and said they should call me instead. Sure enough, about a minute later, I got a call back from the real company. The downside? I ended up with a £50 charge on my phone bill! I've reported it to my phone provider and they're investigating, hopefully I’ll get some of that money back.
10 years
On 14th November at around 16:26, we got billed £28.96 for a 7 minute call to 118820, which we never actually made. Sky told us that before the charge, there was a local call to 01527 312052 just minutes earlier. I tried ringing 01527 312082 to see who owns that number, but it just went to an automated message saying there’s a fault and to call 118820 instead. Feels like some kind of scam. Is there anything we can do about this?
Sky
10 years
That day my mum, who can’t see, was the only one at home and there’s no way she dialled. She normally just uses three speed dials and nothing else. Yet, on my phone bill, there’s a charge of £19.33 from that number. How on earth did that happen?
10 years
Hi all, Like many of you, I was quite surprised to see a charge from 118820 on my bill. I’m pretty certain I didn’t ring that number at all. It was a 5-minute call around 22:39, and it cost way too much for such a short chat. Definitely not worth it!
10 years
My mum tried calling Glan Clwyd hospital but accidentally put in the wrong area code, dialling 01492 448740 instead of 01745. She got an automated message saying the number was faulty and asking her to ring 118820. When she did, a woman answered, put her on hold for quite a while, then said the hospital was behind schedule with appointments and would get back to her eventually. She ended up getting charged £30.07 for the call.
Glan Clwyd Hospital
10 years
We had a look at my folks’ phone bill and were stunned to find they’d been billed £23.59 for a call lasting just over five minutes, and then another one almost immediately after for nineteen seconds costing £7.09, both from 118820. They’re quite vulnerable and probably can’t recall what these calls were for. Does anyone know how we can keep them safe from this sort of thing?
10 years
When we looked at our elderly parents phone bill, we couldn’t believe it showed £23.59 for a call that lasted just over five minutes and another £7.09 for a call of only 19 seconds, both to 118820 and made almost one after the other. They’re quite vulnerable and probably wouldn’t recall what those calls were for at all. Does anyone know how we can stop this from happening again?
10 years
I found a charge for £8.81 on my bill, but I never actually rung that number. Does anyone know how I can make sure this wont happen again?
10 years
I’ve just noticed a £20 charge on my bill for a call lasting about 4 minutes, from a number listed as 118 820. I really don’t know what it’s for or why it costs that much. Has anyone else had this happen or know if there’s any action being taken to sort this out?
10 years
Yesterday I was trying to ring our GP, but instead got a bloke’s voice softly saying to call 118820 because there was an issue with the phone line. I phoned that number and a woman picked up, saying she’d check the connection and asked me to wait on hold. She then started asking questions which made me feel uneasy, so I hung up straight away.
10 years
I’m telling you, I definitely didn’t ring this number! Got hit with a £6.98 fee for just 28 seconds of being connected. Feels like there’s no way to fight it, so I just ended up paying. Proper annoying!
10 years
Can someone tell me how much this service actually charges? I saw something like £3.49 per call then £6.98 a minute after the first minute, plus whatever your phone provider adds on. If you’re not happy with what you got, they say you can email them for a refund at 118helpdesk@gmaill###. Just figured I’d share in case anyone else was curious!
10 years
BT just told me there’s been a £31 charge added to their phone bill for calling this number. The thing is, they’re 91 and 94 and swear they never dialled it!
BT
10 years
Almost £22 got added to my BT bill for a call made to this number. They claimed it was dialled from our phone on the 2nd of September, but neither me nor my partner made any directory enquiries then. I'm really puzzled how this could have happened. BT said it’s linked to PhonepayPlus TalkTalk Community, but I’m not sure what to do next.
BTPhonepayPlusTalkTalk Community
10 years
We didn’t place a call to this number, yet a woman requested that we connect her. Consequently, we’ve seen charges appear on our bill:
10 years
Just got my BT bill and noticed a charge for this number 118820 dated 28th June - apparently a 10-minute call that cost me £45. Honestly have no clue who I called or why!
10 years
Just got my phone bill and was stunned to find a charge of £31.097 for a call to 118820 that I never placed. I called B.T. to dispute it, but they insisted the call was made from my number and said I have to pay the full amount. Can anyone advise what steps I should take? I’m happy to settle my bill, just not that £31.097. B.T. are being very firm about it. Cheers, Mike. P.S. The call lasted 7 minutes and 39 seconds, apparently.
BTMIKE.PS
10 years
Just got my latest phone bill and was totally stunned to find a charge of £31.097 for a call to 118820, which I swear I never dialled. I got in touch with BT to dispute it, but they insisted it was my call and that I need to settle the full amount. I’m willing to pay what’s fair, but definitely not that £31.097. Does anyone know what my options are here? BT are just saying I have to pay regardless. Cheers, Mike.
B. T.
10 years
This number ended up charging me £28.49. BT let this number go through their system, so really BT should cover the cost and take responsibility for not keeping their customers safe.
BT
10 years
I’ve never called this number before, but somehow I got billed £26. Does anyone know how to prevent this from happening once more?
10 years
We got charged £29.01 for supposedly calling this number while I was actually at work. Sure, I did ring BT, but I never got through. Why is everyone being charged when it's clear we never dialled 118820? They must know this is just a scam but couldn't care less about their customers, they just want to bill us. We’re not going to sit back and accept this. Next stop, the complaints department. Mr and Mrs Squibb.
BTSquibb
10 years
My mum got a call from someone attempting to sell her one of those call blocker gadgets, which is pretty ironic. When I dialled the number back, all I got was some sort of "error" message directing me to ring 118 820. Then, out of the blue, a week later her phone bill came through, and she’d been billed £29 for a call lasting just 7 minutes. Nobody seems willing to own up to it. I’m beyond frustrated with how this has been handled. At no point during the call was it mentioned that there might be any charges involved, despite their so-called customer service rep insisting otherwise.
10 years
I called the 118 number because I was worried I’d been tricked. Tina was really good at helping me figure out who I’d called. Turns out it was to cancel a hospital appointment, which the hospital had provided me with. The team were nice enough to refund me. Big thanks for all your assistance!
118Tina
10 years
Got my phone bill today and noticed a charge of £18.94 on June 6th for a 4-minute call to 118 820. That day my husband was seriously unwell and sadly passed away two weeks afterwards. There's no way I made that call. I've just tried ringing the number but no luck. I think I’m going to report this to Action Fraud now.
BTAction Fraud
10 years
I rang that number and got told the call had been diverted and I should contact 118820. I ended up being charged £10.47 on my phone bill. This happened about a fortnight ago, but I can’t recall what the original number was. Surely, OFFCOM or the police must be able to shut that number down?
Ofcom
10 years
I called Morrisons in Brampton but got a message saying I'd dialled the wrong number and to call 118820 instead. Somehow, I ended up being charged £25 for just six minutes! This feels like a scam to me and something needs to be done about it quickly. Completely not right.
Brampton
10 years
I called Morrisons in Brampton, but the call got picked up by someone who said it was the wrong number and I should dial 118820 instead. After that, I ended up being charged £25 for a six-minute call. Feels like a complete scam to me!
MorrisonsBrampton
10 years
got a bill from bt for £19.53 for calling 118820. i phoned bt and they said the call came from our home phone and we’ve got to pay it. but we didn’t make this call at all! can someone help me figure this out?
BT
10 years
My elderly mum, who’s 90, got her BT phone bill and saw a £47 fee for a 12 minute call to 118 820 - a call she definitely didn’t make. When she rang BT to question the charge and find out who she supposedly called, they just told her not to dial that number. That’s quite a lot for her to shell out. Does anyone have any idea where we can complain about this?
BT
10 years
I tried calling my landline from my mobile, and a voice message said my BT landline was out of order, telling me to dial 118820 instead. Problem is, my landline was perfectly working fine. I used BT’s online chat to complain, and they removed some sort of block on my mobile, even though my mobile contract is with O2, not BT. I also got in touch with 118820 to raise the issue. They immediately pointed fingers at BT and told me that if I got charged for the 118820 call, I should ring them on 0800 3101070 and ask for a refund - mentioned someone called Dianne. Not holding my breath though. Honestly, it feels like there's something dodgy going on between BT and 118820, maybe even fraud. Seems like they might be organising this together.
BTDianne
10 years
My wife called supposed bank helpline but they said the number she dialled was wrong and asked her to phone 118-820 instead. She can’t recall them mentioning any fees but we got hit with a £62 bill. It feels like a total scam. BT really should think twice about linking up with companies like this. Has anyone managed to get a refund from them?
BT
10 years
I'm quite relieved to see it's just £12.50 for you! I ended up paying a whopping £41.10 for mine! What a difference!
10 years
I've noticed that One Minute Helpdesk, Number Group Network, and the 118 Helpline are basically the same outfit. They send a voice message claiming you dialled the wrong number, usually saying you forgot to put the initial zero. Most times, the call is linked to things like NHS or Government Gateway services. The message says there’s an issue with that number and tells you to call 118820, which they repeat slowly twice before rushing through the costs attached to the call. Oddly enough, the number that shows up is actually from San Salvador. Why on earth are they linking their messages to a San Salvador number? Most folks just see the 118 820 number and worry about the charges. Try checking the number that called you before that - does it look like the one you dialled or maybe an 0800? This kind of scam needs to be stopped, seriously.
Number Group NetworkOne Minute Helpdesk118 HelplineGovernment GatewayNHSSan Salvador
10 years
I tried calling back a missed voicemail from what looked like a regular phone number. But when I rang it, I got a message saying the number wasn’t working properly. They told me to dial 118820 instead, where an operator would help me get through to the right contact.
10 years
I just checked my BT statement and noticed a charge of £90.31 for a 24 minute call on the 23rd of May. Absolutely stunned by this. I contacted BT to find out who the number belonged to but, unsurprisingly, they couldn’t tell me. I have no memory whatsoever of making that call, so I rang 0800 800 150. The only assistance they offered was another number to call, 0800 310 1070, which is customer support. The chap I spoke with there was quite helpful and took down all my info, saying they’d get back to me within 48 hours. I’ve since had a message from One Minute Helpdesk saying they’ll be in touch this afternoon. If this doesn’t get resolved, I’m definitely reporting it to Action Fraud because it feels like a scam.
BTOne Minute HelpdeskAction Fraud
10 years
Just got my BT bill and saw a charge that’s left me fuming. I rang the doctor’s surgery about a problem with my phone line, and they told me to call a certain number to sort it out. I made the call, which only lasted about 5 minutes, but somehow BT has billed me £21.88! I honestly thought I was doing the right thing by calling that number. It’s absolutely shocking that BT can get away with this. Seriously, BT, you ought to be really embarrassed.
BT
10 years
On 1st June 2016, BT billed me £19.53 for a phone call to this number. When I contacted BT, they insisted the call originated from my landline and that the charge had to be settled. But we didn’t make that call, and we’re both older people. Really need some advice on what to do here.
BT
10 years
Me mum just got her phone bill and noticed a single call that cost her £25. She mainly uses her mobile for free calls, so this was a surprise. Turns out she was charged for ringing 118 820. She wasn’t even home that day, so she rang BT to sort it out, but they said because it’s a “Service Number” she had to cough up. I looked it up and found out this is a known scam. The company behind it got a £60k fine ages ago, back in 2014. Just a heads up, if your call gets redirected to that number, don’t answer it - it’s a premium rate line charging around £2.50 a minute plus £2.50 just to connect.
BT
10 years
I didn’t even use it but got charged £17.55! Proper annoyed about that.
11 years
Last month I got charged £29.00 for calling this number, but honestly I don't even recall making any call to it.
11 years
I don’t recall making any calls to this number, but somehow I’ve been billed £29.00 for it. No idea who it belongs to either.
11 years
On 20th April 2016, at 18:27, I had a call lasting 2 minutes and 22 seconds which ended up costing £12.06. Then earlier that year, on 15th February at 09:13, there was another call that ran for 4 minutes and 1 second and cost nearly £18. The email linked to these is [email protected].
11 years
So I noticed a £17 fee on my recent phone bill from this number, but I was actually chatting with the DWP then, which I thought was a toll-free line.
DWP
11 years
I seriously don’t remember dialling 118820 at all and just found out I got hit with a £25 charge! Absolutely baffled by this.
11 years
I've just been charged £10.08 for a call that lasted 1 minute and 49 seconds from 118820, but honestly, I don’t remember making that call at all. Seems like I've fallen for this scam too.
11 years
I got hit with a £16.78 bill from B.T. for calling this number, but I didn't even dial it - I was chatting with someone else when this happened. Tried explaining it to them, but they just insist I have to pay the charge. Quite frustrating!
B. T
11 years
I've been handling my brother's money stuff recently since he's got dementia now. After setting up the lasting power of attorney, I've been contacting all the companies to inform them he's moved into a care home and to cancel services at his old place. The most difficult was sorting out his TalkTalk phone line - that took ages. Just today, I finally managed to get into his account and noticed calls from this number charged as follows:
18/01 14:30 118820 SC072 00:00:22 £7.06
18/01 13:54 118820 SC072 00:04:14 £18.65

It seems like such a rip-off to me. Does anyone know if there's a way to dispute these charges?
TalkTalk
11 years
I noticed a charge of £15.78 for a call lasting just 3 minutes on 29 Feb at 1.07pm. The number showed up as 118820 SCO72. I honestly have no clue who that might be and I’m pretty sure I never dialled that number.
11 years
If you've been caught up with that 118820 number, I'd suggest reaching out to Action Fraud and Phone Pay Plus. They're looking into what this company is doing. The courts have already slapped them with big fines, but they’re still running things like nothing happened. They must be raking in loads of cash since the penalties haven’t put a stop to their activities yet.
Action FraudPhone - Pay Plus
11 years
I was shocked to see four charges of £21.11 and one more for £23.48 from 118500 on our BT bill. We never made any of those calls! This kind of scam really needs to be put to an end.
BT
11 years
We noticed a charge of more than £30 on our phone bill, for a number we definitely hadn't phoned. Thinking it might clear up, I called the same number myself, and sure enough, the next bill came through with another £30+ charge. I raised it with BT the first time, and they said they’d look into it, but nothing seems to have changed. It’s shocking how these companies get away with this. I worry especially for older folks who might not spot what’s going on and end up paying for simply picking up the phone, plus charges per minute and even by the second.
BT
11 years
To EE, On my latest statement, I noticed a charge listed as "17/12/2015 14:05 118820 SC72 not in plan 00:05:59 £25.030" From what I gather, 118820 appears to be a fraudulent number that reroutes my calls and you're billing me for it (69.8p connection covering the first minute, then 34.9p per minute thereafter)! I dispute this charge and request its removal immediately, or I will be forced to cancel my contract with you. Kind regards, Robert Hall
EERobert Hall
11 years
This number has never been dialled by me, but now it's on my phone bill charging me £7 for just 10 seconds! I'm definitely going to ring BT and get to the bottom of this.
BT
11 years
On my mum's phone bill, there are charges from this number totalling around £22 each time. She lives by herself and has never called this number. I’m planning to reach out to BT to dispute these bogus charges as mum, being elderly, relies on her phone heavily. Whoever’s behind this should be held accountable since it looks like a scam to me. - Carole Ashcroft
BTCarole Ashcroft
11 years
So I just got my BT bill and noticed there's a charge for calling 118820 costing me £17.142. It's on a part called "What you used and Where you called." Thing is, I never dialled 118820, let alone spent over 17 quid on it. This has to be sorted out and I want my money back for sure.
11 years
I had exactly the same experience as lots of others here. Accidentally dialled the wrong number and got caught by one of these 118 services. They then hit me with an insane charge - something like £15.41 a minute plus VAT. Not once did I get a message saying “number not recognised, try again” or anything. And no one told me about the massive fees upfront either. I only realised when the phone bill dropped through the door. Tried to get help from my provider but they just said I had to pay the whole amount, including the fraudulent charges, along with my usual bill. I stood my ground and refused to pay. If we keep paying these scammers, we’re just allowing them to carry on scamming. If everyone refused, the scammers wouldn’t make a penny and maybe then the phone companies would actually try to clamp down on them.
11 years
On the 12th and 21st of October, I received two calls from 118820 and ended up being charged more than £21 for them. Nowhere during the calls was it mentioned that this was a premium rate number. I think I might’ve been passed through from a different number first. I’m a BT customer and would like to know if there’s any chance of getting my money back. You can reach me at [email protected].
11 years
Back in October 2015, my wife was browsing Right Move, searching for a house. She spotted a property listed by a nearby estate agent and dialled the number shown. Strangely, the call got redirected with a message about a problem before eventually disconnecting. Frustrated, she hung up and decided to Google the estate agent’s contact, only to find a different number from the one on Right Move. When my EE phone bill arrived, it showed a charge of £17.71 + VAT - over £20 - for a call lasting under four minutes. The number billed was 118820, which a quick online search revealed to be a rip-off. I rang EE to dispute the charge and get my money back, but it was like arguing with a brick wall. After nearly 90 minutes of pushing, they finally admitted it was a scam and refunded me. Honestly, I had to threaten switching providers before they took me seriously. John B Devon
RightmoveEEJohn B Devon
11 years
I rang a company’s landline but when it didn’t go through, I got an automated voice saying there was a problem with the line and to wait to be transferred. I hung up straight away because it felt a bit dodgy. Later, I checked my BT phone bill and ended up being charged £15.68 for that supposed 'message'. Quite cheeky if you ask me.
11 years
I checked my phone bill becuz it was way more than usual, and it showed this number was charging me £28. No clue when or why I ever called it. I've reported it, fingers crossed it helps catch these scammers for good!
11 years
Since switching to Plusnet, I gave a certain number a ring and was informed there was an issue that needed sorting out by calling 118820. So, I dialled them, and when I asked if the person I was talking to worked for Plusnet, he just told me I’d chosen to call 118820 myself. I then asked if the call was going to cost me, and he said yes, it’s £3.49 per minute. I hung up straight away. Is this some kind of scam run by Plusnet? I never had anything like this happen in my 12 years with BT, but it kicked off just after I switched. I reckon my call lasted less than a minute but I’m sure they’ll charge me the full £3.49 anyway. Feels like a total rip-off.
PlusnetBT
11 years
Do take a look at the complete details in the email just above yours.
11 years
We went through something similar with the 118820 number, ending up out of pocket by £80.41 in total. I got an email saying I could ask for a refund, but honestly, it was pointless. They just told us we’d called the wrong number and offered half of the money back, which we declined. What’s worse, there were actually two separate charges on our bill, and we were never warned that it was a premium rate line. I ended up ringing 08003101010 four times to try and sort a claim, but in the end, I gave up. They clearly don’t care about scamming people and making loads of dosh; even fines don’t seem to bother them.
11 years
We were completely blindsided by that bill-£30.14 for just eleven minutes! At no point were we informed about the charges. This kind of thing really needs to be addressed. It’s particularly tough for the elderly to cope with such unexpected expenses.
11 years
My elderly mum had a very similar thing happen when she got her phone bill last month. She was shocked to see a charge of more than £22 for a call that supposedly lasted just over five mins to this number. She says she called a charity but was then taken off by a lady who told her there were issues with that number. When I tried dealing with BT, it was hopeless - they either didn’t want to help or I ended speaking to some overseas call centre people who clearly didn’t understand what I was saying. They refused to block the number, offer a refund, or admit that these scammers were using their own subscriber lines to rip off elderly folks. The only bit of help we had was from Action Fraud on 0300 1232040, but unfortunately they just logged the complaint and that was it. I’m now planning to switch Mum’s phone provider to avoid any more hassle.
BTAction Fraud
12 years
My incoming calls got all messed up - after two rings I’d hear this crackling noise then a message popping up telling me to call 118820 because apparently there was some issue with my line. I called them but just as I was talking, my phone dropped the call saying “credit limit exceeded” which I’ve actually set on purpose with my provider. Luckily, Sky refunded me the £25.50 I lost. I’ve also blocked those numbers since then. Sky, my landline company, are investigating now but so far they haven’t found anything wrong. They can call me fine, but it seems no one else can get through.
Sky
12 years
Was trying to get hold of the Cuban embassy phone number on the 8th of April, found this number online. My wife rang it but no one picked up. She waited on the line for about 6 minutes then gave up. I got charged £23 by my phone company for a call that never connected. I use EE and they said they'd sort out a refund, but I haven’t seen the money back yet.
EE
12 years
Tried ringing a farmer's number that worked fine a few days ago, but this time I got a recorded message telling me to call 118820 for an alternative number. Thought that was a bit odd, but I called anyway. While on the call, I searched the number online and stumbled upon this page. When the guy finally answered, I asked straight up, "Is this a scam?" and he replied something about having terms and conditions. Yeah, I got connected in the end, but there was no clear info on what this service might charge me. It really feels dodgy and misleading, especially since the intercept message never mentioned any fees. To me, this sounds shady at best, scammy at worst. They really should be looked into and featured on Watchdog!
Watchdog
12 years
Back in January, I tried calling a business only to get a message saying the number wasn’t active anymore. This led me to dial 118820. The guy on the line was really friendly and even went on hold to track down the details I needed. The call went on for about 7 minutes, which seemed fine until I checked my phone bill and saw it had shot up. Turns out, I was charged a whopping £26.64 for those few minutes. Absolutely furious!
12 years
I’ve never dialled any number starting with 118 but noticed an extra £20 charge on my phone bill from 118850. Had no clue what it was until I saw it. Feels like a total rip-off to me, definitely some kind of scam going on here. Does anyone know if there’s a way to get a refund for this?
12 years
I’ve never once called a 118 service, yet somehow I got hit with a £14.99 charge for what it says was a lengthy call to this number. I’m with Plusnet for my phone.
Plusnet
12 years
I got a call from a guy using a London number, but he said he was from Blackburn. Midway through, he asked if I was (my name)... then suddenly just hung up on me. I decided to ring the London number back, and instead of a person, I got a message telling me to ring 118820. When I did, a friendly sounding woman answered and asked which number I wanted. I asked if this was some kind of directory enquiries, she said yes, and then I explained I wasn’t looking for a number but had been given this one by a caller just before we got cut off. She told me to ignore it because apparently, the phone lines have been hacked and the Police, Ofcom, and other agencies are trying to sort it out. I mentioned the caller had named someone I know, and she admitted they do that on purpose. She advised me to just hang up if it happens again because the call actually charges your number the whole time they’re talking. Sounds like a total scammer trick.
BlackburnLondonOFFCOM
12 years
On our phone statement, there was a 5 minute call to 118820 which we definitely didn’t make even though we were home. We’ve contacted the phone coop, our provider, and they’re checking what’s going on. I also saw some chat about this number on the talk-talk forums, others appear to be getting similar calls.
The Phone Co - opTalkTalk
12 years
Got a call on my phone from 01617381489, then they told me to ring 118820 to report some kind of fault. Bit strange if you ask me.
12 years
I called the CSA number only to be told it was no longer in use and that I should try a different one, which was 118820. They stuck me on hold for a bit before giving me another number to dial. Strange enough, they didn’t even bother asking for my name!
CSA

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