118820

Got a charge for a call costing £39.20 on 21st Dec 2016 that was never placed. My mum’s 85, sharp as a tack, and doesn’t even use directory enquiries, so there’s no way she made that call. The customer service team were sympathetic but refused to give a refund for a call that didn’t happen. Seriously, BT, sort yourselves out and look into this properly!

I got told to ring this number without any heads up from the first caller that it might cost a bomb. The company that sent me here was going through admin. Not sure how much I might end up paying but I’m worried about the bill arriving. Is that 0800 refund line actually free? Don’t want to find myself in a worse mess.

I think I got sent to 118820 through some sneaky tactic and then a recorded message said there was a problem. I spent £26.33 on a call that lasted about six minutes. How is this sort of scam still happening? What can we honest folks do to stop it? It feels like it’s been going on way too long now.

i was looking for a heating engineer nearby but somehow ended up being sent to call 118820 with no warning at all. later, i spotted a strange £5.60 charge on my bt bill for a 6 second call to that number and tried to figure out what it was about. seems like this could be some kind of dodgy scam.

I came across a complaints helpline at 08003101070 where a really nice guy said they could sort out a refund. Thought I’d share so you might wanna give it a shot. Good luck to everyone!

I saw my phone bill was way more than usual, so I looked into it and discovered there were two calls to 118820 numbers on there that I definitely didn't make!

On 14th November at around 16:26, we got billed £28.96 for a 7 minute call to 118820, which we never actually made. Sky told us that before the charge, there was a local call to 01527 312052 just minutes earlier. I tried ringing 01527 312082 to see who owns that number, but it just went to an automated message saying there’s a fault and to call 118820 instead. Feels like some kind of scam. Is there anything we can do about this?

When we looked at our elderly parents phone bill, we couldn’t believe it showed £23.59 for a call that lasted just over five minutes and another £7.09 for a call of only 19 seconds, both to 118820 and made almost one after the other. They’re quite vulnerable and probably wouldn’t recall what those calls were for at all. Does anyone know how we can stop this from happening again?

I’m telling you, I definitely didn’t ring this number! Got hit with a £6.98 fee for just 28 seconds of being connected. Feels like there’s no way to fight it, so I just ended up paying. Proper annoying!

Can someone tell me how much this service actually charges? I saw something like £3.49 per call then £6.98 a minute after the first minute, plus whatever your phone provider adds on. If you’re not happy with what you got, they say you can email them for a refund at 118helpdesk@gmaill###. Just figured I’d share in case anyone else was curious!

I reached out to the 118 helpline, suspecting I may have fallen victim to a scam. Fortunately, Tina was an absolute delight and swiftly located the number I had called. It turned out I was merely cancelling a hospital appointment, and the number had actually been provided by the hospital itself. To my surprise, the helpline even offered to reimburse me for the hassle. A massive thank you for the assistance!

I rang that number and got told the call had been diverted and I should contact 118820. I ended up being charged £10.47 on my phone bill. This happened about a fortnight ago, but I can’t recall what the original number was. Surely, OFFCOM or the police must be able to shut that number down?

I called Morrisons in Brampton, but the call got picked up by someone who said it was the wrong number and I should dial 118820 instead. After that, I ended up being charged £25 for a six-minute call. Feels like a complete scam to me!

Once again, it appears that another individual has fallen prey to the 118820 con. I was shocked to find a charge of £10.08 for a call lasting a mere 1 minute and 49 seconds-one that I can’t recall making at all! Quite infuriating, to say the least!

I've encountered the same hassle as many others. I mistakenly dialled the wrong number, and these 118 folks intercepted the call, slapping a ridiculous fee of £15.41 per minute, plus VAT, on me. There was no prompt like "number not recognised, please check and try again?" to warn me. I'm curious if others had the same experience, as I certainly wasn’t informed about these outrageous costs until my phone bill arrived. My service provider has been no help either, insisting that I cough up the fraudulent charges along with my regular bill. I adamantly refused. By paying for these unjust charges, we inadvertently support the scam. If everyone stands firm and refuses to pay, those con artists won't profit, and perhaps the telecom companies will take action to put a stop to them!

I received a rather peculiar phone call from a gentleman using a London number, claiming to hail from Blackburn. He went on to inquire if I was (my name) but abruptly ended the conversation mid-sentence. Curious, I rang the London number back and was met with a recorded message directing me to call 118820. When I did, a friendly young lady answered and asked which number I needed assistance with. I explained that I’d been given their number by the caller just before the line went dead. She advised me to disregard the previous call, mentioning that their lines had been compromised and that both the authorities and OFFCOM were looking into it. I mentioned that the caller had mentioned someone I know, and she confirmed that scammers often do that. Her advice was straightforward: should they ring again, just hang up straight away, as their calls are designed to keep your number racking up charges whilst they’re prattling on. It's a scam, plain and simple!