Customer Responses To 0345 270 0700: Scottish Power or Not?

A recent wave of comments has surfaced regarding the phone number 0345 270 0700. Many individuals seem to have received calls from this number, leading to widespread uncertainty and a mix of experiences that raise questions about the caller's identity. Most of the feedback revolves around the idea that the number is linked to Scottish Power, but there's an ongoing debate about whether these calls are genuine or if they are part of a malicious scam.

Confusion Around Identity

Many callers are convinced that the number belongs to Scottish Power. A user commented on 2nd September 2024, mentioning an "answer phone message" indicating a Scottish Power connection but noted not being able to understand it, possibly hinting at ongoing issues with their service. Another individual from 23rd August 2024 seemed wary after the caller had knowledge of their account details but left them feeling uncertain about the legitimacy of the call.

This uncertainty is not unique to these individuals. One user, on 13th June 2024, expressed frustration after being contacted despite having never been a customer of Scottish Power. The call also involved asking for a name different from theirs, further raising suspicions of incompetence or fraud.

Allegations of Harassment

Numerous comments suggest that calls from this number have been a source of harassment for some customers. A user from 29th July 2024 accused Scottish Power of harassment, stating they had received multiple calls from contracted call centres for not staying with the energy provider. This user expressed frustration over unwanted increases to their Direct Debit and claimed that Scottish Power appears to manipulate customer accounts unlawfully.

Another user on 10th May 2024 dismissed all scepticism, asserting that "not everything is a scam" and urging people to remain calm about the calls they receive.

A History of Complaints

Long-standing grievances are rife among those who have interacted with this number. One user mentioned an ongoing dispute with Scottish Power now being addressed by the Citizens Advice Bureau (CAB). They concluded that the Ombudsman was involved in their complaints and that their trust in Scottish Power was shattered, with plans to switch to a different supplier.

A story shared on 24th July 2023 discussed frustrations over unfamiliar final bills and unresponsive customer service. This user suggested that other customers contact the energy regulator, Ofgem, about such issues, especially after being threatened with legal actions that they felt were unwarranted.

Emerging Scam Concerns

Though many users attribute the calls to Scottish Power, concerns over potential scams have also emerged. One user remarked about "spoofing", claiming that the number being shown isn’t necessarily accurate, as some scam callers can intentionally present themselves as known entities. This raises alarms about ensuring personal information is not disclosed over the phone to unverified callers.

Another highlighted the potential risks following a telephone call where the caller posed as an energy supplier asking for personal metrics about their meter—an act often correlated with scams. The consensus among wary users states not to provide any information unless they are sure the caller is legitimate.

Genuine Communication?

Some responses did confirm that calls from 0345 270 0700 might indeed be linked to Scottish Power. For example, a user from 31st January 2023 stated they are experiencing ongoing issues and confirmed that they knew the number was genuine after verifying with their past communications.

While some users felt reassured, others remained sceptical of the company’s practices. One user’s observations led them to warn against those other users who had also reported the number claiming to be from different companies, such as Sky.

Conclusion: Mixed Reactions

The responses to 0345 270 0700 demonstrate a complex tapestry of experiences with Scottish Power. While many reports suggest genuine connections to the energy provider, a significant number of callers share experiences of frustration, confusion, and a sense of being overwhelmed by persistent, unwanted communication.

Potential customers are advised to remain vigilant when dealing with such calls and to verify any unknown numbers through the official customer service channels provided on the Scottish Power website before providing any personal information. For now, the debate continues as customers weigh the pros and cons of this often-controversial contact number.