08450956264

Opted not to leave a message in the end.

I received a call from a firm called Buckley and Henshaw (phone number 08450956264, based at Metropole Chambers, Salubrious Passage, Swansea, SA1 3RT, United Kingdom), which promised to investigate instances of product misselling. They mentioned a website, where I was told I would see a deduction labelled as TMG Brokers on my bank statements. Much to my dismay, I was convinced to pay them £500 upfront due to their highly persuasive pitch, and we ended up chatting for an hour and a half. They assured me repeatedly that if I decided to cancel within a 14-day window, I would receive a full refund. I was also promised some information materials by post, which, to my disappointment, never arrived. True to their word, I tried to cancel within that 14-day window by sending an email, as it became evident there was no one available to answer the phone. I ended up spending around £40 on phone calls in a bid to get through to them. Their email replies were sporadic and often took ages to come back to me. They’ve acknowledged that I cancelled within the required timeframe, yet here I am, over two months later, still waiting for my money to be returned. Their latest excuse is that they're "investigating the matter in the finance department." Frankly, I suspect there’s no legitimate finance department and certainly not a soul in the office to handle calls. I strongly advise against engaging with these scammers. I’ve now escalated the issue to my bank and reported them to ACTION FRAUD. I hope this cautionary tale proves useful to others.