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03452669337

☎️ 03452669337 👆 is a valid (Universal Access Number) United Kingdom Phone Number and it is issued by BT. It is part of the phone block 345266 with a prefix of 0345.

Caller ID may display this phone number in any of these formats:

+443452669337+44 345 266 93370345 266 9337+44-345-266-9337

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0345 266 9337 Tagged as:

hsbc first direct fraud department uk fraud team hsbc fraud team philippines hsbc first direct fraud dave

TimeLine of events for phone number 03452669337

  • Suspicious call claiming HSBC identity
    Nov
    2025
  • Genuine number; beware spoofing scams
    Nov
    2025
  • Cautious but confident about payment
    Jun
    2025
  • HSBC fraud team confirmation needed
    Mar
    2025
  • HSBC fraud alert associated number
    Feb
    2025
  • HSBC's unlisted fraud contact questionable
    Jan
    2025
  • Caller identified as a scam
    Jan
    2025
  • HSBC Fraud Alert verification experience
    Dec
    2024
  • Potential claim from M&S Bank
    Dec
    2024
  • Possible HSBC payment scam reported
    Dec
    2024
  • HSBC fraud team, no information requested
    Nov
    2024
  • Sophisticated HSBC fraud scam warning
    Nov
    2024
  • Genuine HSBC number; polite service
    Oct
    2024
  • HSBC Fraud Prevention Team identified
    Oct
    2024
  • Likely scam, proceed with caution
    Oct
    2024
  • HABC is a scam
    Oct
    2024
  • Scammers impersonating M&S Bank
    Sep
    2024
  • Definitely a scam; avoid immediately
    Sep
    2024
  • Caller identified as safe, confirmed
    Jul
    2024
  • Beware, this number is spoofed
    Jul
    2024
  • HSBC fraud alert hotline specified
    Jun
    2024
  • Received possible fraud call. Contacted bank
    May
    2024
  • Verify numbers with official sources
    Mar
    2024
  • User believes possible scam activity
    Mar
    2024
  • Warning about fraudulent scam activity
    Mar
    2024
  • Safe transaction due to fraud checks
    Feb
    2024
  • Fraud team accents cause issues
    Jan
    2024
  • Received legitimate HSBC fraud alert
    Jan
    2024
  • Legitimate caller from HSBC
    Dec
    2023
  • Verified call to HSBC fraud department
    Dec
    2023
  • Received suspicious call, actually legit
    Nov
    2023
  • Positive experience with HSBC fraud
    Nov
    2023
  • Questioning legitimate bank communication source
    Oct
    2023
  • Reported fraudulent activity with HSBC
    Oct
    2023
  • Caution about potentially fake HSBC number
    Oct
    2023
  • Caller verifies payment details in detail
    Sep
    2023
  • HSBC call confirmed as genuine
    Sep
    2023
  • Legit HSBC fraud department warning
    Aug
    2023
  • Suspicious experience with bank call center
    Jul
    2023
  • Recount of suspicious banking call
    Jul
    2023
  • Legit HSBC fraud call confirmed
    Jun
    2023
  • Received legitimate help from bank
    May
    2023
  • Positive feedback on HSBC service
    Apr
    2023
  • Caller identified as bank's fraud department
    Apr
    2023
  • Possible phishing call from HSBC
    Apr
    2023
  • A large global bank institution
    Mar
    2023
  • Caution with bank phone numbers
    Mar
    2023
  • HSBC detects fraud, reacts quickly
    Mar
    2023
  • Praising HSBC for fraud check
    Mar
    2023
  • Impressed with First Direct service
    Mar
    2023
  • Alert on legitimate call safety
    Feb
    2023
  • Suspicious call from fake HSBC
    Feb
    2023
  • Different posts explain identifying scams
    Feb
    2023
  • Confirmed legitimacy of HSBC call
    Feb
    2023
  • Claimed to be first direct
    Feb
    2023
  • HSBC Group phone number security
    Feb
    2023
  • User feels security measures effective
    Feb
    2023
  • Bank contact is always crucial
    Feb
    2023
  • Warning about scammers spoofing bank numbers
    Feb
    2023
  • Positive feedback for HSBC's fraud check
    Feb
    2023
  • Warned of phone scammers. Be cautious
    Jan
    2023
  • Verification call from HSBC fraud department
    Jan
    2023
  • HSBC number for verifying transactions
    Dec
    2022
  • HSBC called to verify transfer
    Dec
    2022
  • Warning about spoofed bank numbers
    Dec
    2022
  • False call from impersonator confirmed
    Dec
    2022
  • Confirming large bank transfer transaction
    Dec
    2022
  • HSBC caution fraud payment number
    Nov
    2022
  • Scam call from fake First Direct
    Nov
    2022
  • HSBC Fraud Line monitoring transfers
    Nov
    2022
  • Verify overseas calls with Familiarity
    Oct
    2022
  • HSBC fraud check after large payment
    Oct
    2022
  • Concerned about potential fraud activity
    Oct
    2022
  • Warning about scam phone number
    Oct
    2022
  • Reported number as First Direct fraud
    Oct
    2022
  • First Direct called for verification
    Oct
    2022
  • Valid HSBC number, verify carefully
    Oct
    2022
  • It's fine, it's HSBC
    Aug
    2022
  • Caller claimed to be HSBC
    Aug
    2022
  • Issue with potential scam phone call
    Jul
    2022
  • Possible fraudulent call from "First Direct"
    Jun
    2022
  • Fraudulent automated message requests information
    Jun
    2022
  • "Short and to the point."
    Jun
    2022
  • Strange caller, mumbling and peculiar
    May
    2022
  • Caller identified as legitimate HSBC
    May
    2022
  • Beware of scam phone numbers
    May
    2022
  • Initial suspicion, later authenticated call
    Mar
    2022
  • Missed call, non-official HSBC number
    Feb
    2022
  • Confirmed legitimate call from First Direct
    Feb
    2022
  • Suspicious activity with security details
    Nov
    2021
  • Initial report error, call was legitimate
    Nov
    2021
  • Phone call scam impersonating HSBC
    Nov
    2021
  • Voicemail from dodgy incomprehensible caller
    Nov
    2021
  • AutoTrader scam attempting unauthorized payment
    Nov
    2021
  • HSBC fraud department called legitimately
    Sep
    2021
  • Unprofessional, casual communication, suspected fraud
    Sep
    2021
  • Real but unprofessional financial scam@example
    Aug
    2021
  • Distrust of legitimate HSBC call
    Aug
    2021
  • Conflicting information from HSBC verification
    Aug
    2021
  • Call seemed like fraudulent scam
    Aug
    2021
  • HSBC scam call; contacted real HSBC
    Aug
    2021
  • Verified legitimate call from bank
    Aug
    2021
  • User received fraudulent HSBC call
    Jul
    2021
  • Scam call posing as HSBC
    Jul
    2021
  • Scam call pretending to be HSBC
    Jul
    2021
  • Verify using saved number - caution
    Jun
    2021
  • Verified number from HSBC Fraud Team
    Jun
    2021
  • Sophisticated fraud almost cost me
    May
    2021
  • Legitimate call from HSBC
    May
    2021
  • Call was from HSBC's fraud department
    May
    2021
  • Warning about potential scam call
    May
    2021
  • Warning of fraudulent HSBC communications
    May
    2021
  • Suspicious about HSBC call authenticity
    May
    2021
  • Avoid answering unfamiliar phone numbers
    Apr
    2021
  • Avoid calling specified individual
    Apr
    2021
  • Providing genuine fraud prevention number
    Mar
    2021
  • No context or information provided
    Mar
    2021
  • Strange call, name mentioned, disconnected
    Mar
    2021
  • HSBC warns against potential spam
    Mar
    2021
  • Fake spam calls from HSBC
    Mar
    2021
  • HSBC confirmed spam, not fraud
    Feb
    2021
  • Positive response to bank security
    Feb
    2021
  • HSBC fraud team, verify cautiously
    Feb
    2021
  • HSBC fraud team mentioned about detection
    Jan
    2021
  • User mentions HSBC frauds team
    Jan
    2021
  • Scam call requesting personal information
    Jan
    2021
  • Fraud department called to verify
    Jan
    2021
  • Invalid: Please enter valid content
    Jan
    2021
  • Criticism of HSBC's English
    Dec
    2020
  • Possible scam disguised as insurance
    Dec
    2020
  • Importance of reading for safety
    Dec
    2020
  • Verified legitimate call from bank
    Dec
    2020
  • Fraud warning from fake HSBC account
    Dec
    2020
  • HSBC checks definition of payment
    Dec
    2020
  • Positive experience with First Direct
    Dec
    2020
  • Suspicious call from non-British HSBC representative
    Dec
    2020
  • HSBC fraud department verifying payment
    Nov
    2020
  • First Direct fraud department called
    Nov
    2020
  • Verified call from HSBC fraud department
    Nov
    2020
  • Voicemail claiming to be HSBC
    Oct
    2020
  • First Direct (HSBC division) reliable
    Oct
    2020
  • Verified call from HSBC Fraud Department
    Oct
    2020
  • HSBC called but didn't speak
    Oct
    2020
  • HSBC checking new payee payment
    Oct
    2020
  • Phone flagged; genuine HSBC call
    Oct
    2020
  • Legitimate HSBC number for callers
    Oct
    2020
  • Be cautious of transfer fraud
    Oct
    2020
  • Verified HSBC call, suspected fraud
    Oct
    2020
  • HSBC fraud team, transfer confirmation
    Oct
    2020
  • £3000 stolen, scam phone number
    Sep
    2020
  • HSBC fraudulent call alert situation
    Sep
    2020
  • Concern about spoofed phone numbers
    Sep
    2020
  • Unknown call, potentially suspicious interaction
    Aug
    2020
  • Possible fraudulent phone call alert
    Aug
    2020
  • Valid HSBC number confirmed
    Aug
    2020
  • Verify large payments with bank
    Aug
    2020
  • Warn against phone number spoofing
    Aug
    2020
  • HSBC flagged for large transfer
    Aug
    2020
  • HSBC verified large funds transfer
    Aug
    2020
  • HSBC verifies large funds transfer
    Aug
    2020
  • Possible suspicious call from HSBC
    Aug
    2020
  • Genuine call from HSBC fraud team
    Aug
    2020
  • Confirmation of payment to payee
    Jul
    2020
  • Suspected fraud from suspicious payment
    Jul
    2020
  • Impersonator called, verified using HSBC
    Jul
    2020
  • Contacted by HSBC for transfer verification
    Jul
    2020
  • Unsure about unfamiliar number calls
    Jul
    2020
  • Callers tricked elderly mother, scam
    Jul
    2020
  • Mixed opinions on potential scam
    May
    2020
  • Call seemed suspicious, not comfortable
    May
    2020
  • Frustrating experience with security questions
    Apr
    2020
  • Confirming HSBC, Fraud Department notification
    Mar
    2020
  • Warning about fraud activities/helpers
    Mar
    2020
  • HSBC fraud department phone number
    Feb
    2020
  • Received possible scam phone call
    Feb
    2020
  • Missed calls from verified number
    Feb
    2020
  • "Warning: potential scam; avoid contact"
    Dec
    2019
  • Valid HSBC call about payment
    Nov
    2019
  • HSBC scam targeting unsuspecting individuals
    Nov
    2019
  • Caution about HSBC scam message
    Nov
    2019
  • Grateful for warning about number
    Nov
    2019
  • Legitimate call from HSBC confused
    Sep
    2019
  • Verified genuine HSBC internal number
    May
    2019
  • HSBC bank confirmation received
    Apr
    2019
  • Abusive caller posing as BT
    Apr
    2019
  • Refused to answer suspicious call
    Feb
    2019
  • Call from HSBC confirming transaction
    Nov
    2018
  • HSBC scam warning about number
    Nov
    2018
  • Claims it's HSBC, unclear certainty
    Oct
    2018
  • HSBC confirms this phone number
    May
    2018
  • Received suspicious call; seeking explanation
    Mar
    2018
  • Contact HSBC fraud team, legit number
    Nov
    2017
  • Long call to HSBC customer service
    Apr
    2016
  • Fraud, false number, reported properly
    Apr
    2016
  • Fraudulent text from fake number
    Apr
    2016
  • Money transferred after 4 hours
    Mar
    2016
  • Doubts about genuine HSBC fraud
    Mar
    2016
  • Fraudulent call from HSBC
    Feb
    2016
  • HSBC fraud investigating possible transaction
    Feb
    2016
  • Positive reference to HSBC
    Feb
    2016
  • HSBC fraud line, verifying transfer
    Jan
    2016
Number Of Searches: 7017 Number Of Comments: 187 First Seen: 26 January 2016 General Reputation: positive

This number has recently been searched from Birnam(Perth and Kinross), Hartshorne(Derbyshire) and Saltdean(East Sussex).

03452669337 has 187 comments of which 54 x neutral and 86 x positive and 47 x negative

SHARE YOUR EXPERIENCE - LEAVE A COMMENT

03452669337 Summary (Read all comments)

Phone number ☎️ 03452669337 👆 is reported as a genuine HSBC and First Direct fraud alert number used to verify suspicious transactions, particularly large or unusual payments. Callers are often polite but may have strong accents and ask security questions carefully without requesting passwords or sensitive details. However, this number has been frequently spoofed by scammers, making it vital to remain cautious. Users strongly recommend that recipients do not answer unexpected calls or provide information without first verifying by calling the official number on the back of their bank card. HSBC itself advises ending such calls and redialling using trusted contact details. Despite some unprofessional conduct reported by call handlers, the number is legitimate but should always be verified independently to avoid falling victim to scams.

Reports on phone number 03452669337

7 months
Got a call that I picked up, but they hung up right away. I rang back and they claimed to be HSBC. Since I’m not a customer there, I just let it go.
HSBC
7 months
This number really is from HSBC's fraud department - I found it through the HSBC mobile app when I needed to confirm a big transaction that got flagged. They only asked for my full name and ran a few checks to make sure I wasn’t being scammed before approving the payment. The folks on the line were really polite and helpful. But honestly, I’d advise not answering if this number calls you out of the blue, because scammers can easily fake their caller ID to look like the bank. If you’re unsure, better to ring the phone number on your card yourself!
HSBC
1 year
I was a bit wary when I dialled the number since I wanted to check on a payment to a new vendor that got flagged as suspicious. I’m pretty sure I didn’t hand over any details that could put me at risk. The person on the other end seemed legit, sounded like HSBC, and they ended up clearing the payment. If it turns out I was mistaken, I’ll come back and let everyone know tomorrow.
HSBC
1 year
I got a call from what looked like HSBC fraud dept, so I tried ringing back using the number they gave me from my online banking alerts after they blocked a payment to a new beneficiary. My mobile carrier showed a warning for ‘possible scam’, which made me a bit wary. To be safe, I rang the usual HSBC customer service line and they confirmed this was definitely the fraud team’s contact. Not sure why some folks are saying it's rubbish info or a scam itself. If you’re unsure, best thing is to phone the classic HSBC number to confirm before doing anything.
HSBC
1 year
Got a call from this number warning me about some HSBC fraud, bit suspicious if you ask me.
HSBC
1 year
I tried looking up this number on HSBC's official site but couldn’t find it anywhere. So, I called HSBC using a different contact to see if the number was legit. Turns out, it’s a real HSBC number used for fraud investigations. Honestly, it’s baffling that a huge bank like HSBC uses such secretive and unlisted numbers for fraud cases. You’d think they’d offer clear, verifiable ones instead. Makes no sense!
HSBC
1 year
Definitely one of those dodgy scam calls, be careful!
2 years
Somebody said they were from Marks and Spencer Bank when they called me.
M & S Bank
2 years
Got a message from what said it was the HSBC Fraud Alert Team after doing an overseas transfer at my local branch. The bank worker warned me I’d get a call or text to confirm it was me. When I rang the number from the message, they just asked a few simple questions to confirm the payment was legit. They didn’t ask for any info that could be risky or used by scammers. Honestly felt safe and legit, so no worries there.
HSBC Fraud Alert
2 years
Got a message saying "HSBC Payment Fraud Alert" about an unauthorised payment of £5000 to The Big Give on 03/12/2024. It gave me a number to ring their Fraud team on 03452669337 (or +441470697107 from abroad) and said I needed to reply by 8pm or the payment wouldn't go through. It also warned not to reply by text. I tried calling HSBC but they wouldn’t help without my account info, and since I bank with First Direct, I rang them instead. Turned out to be a scam - the next day another message popped up but with a different amount.
HSBCThe Big GiveFirst Direct
2 years
Got a call from someone claiming to be HSBC's fraud department. They never asked me for any details though.
HSBC
2 years
Honestly, this scam is pretty clever. They claim they're from HSBC’s fraud department, but it’s just a trick. They said there was some dodgy activity on my account and even set me up with a fake branch appointment. Don’t fall for it - always ring the number on your bank card or check the official website if you’re unsure. What’s scary is they already had loads of my details, and I’m still clueless how they got them!
HSBC
2 years
I’m pretty sure that phone number is really from HSBC. Earlier today I sent some money to one of my clients and didn’t answer the usual security questions cause I know her well. That seems to have set off a security alert. The woman who called had an accent that was a bit tricky to follow, but she was courteous and didn’t ask anything that seemed fishy or like a scam.
HSBC
2 years
This is from the HSBC fraud team.
Fraud Prevention TeamHSBC
2 years
Looks dodgy as heck, probably a scam.
2 years
Just got a call from someone pretending to be HABC, total scam! Be careful, it’s a trick.
HABC
2 years
Got a call from someone with a foreign accent saying they were from M&S Bank. They wanted me to answer security questions, which made me pretty uneasy. They told me to hang up and ring the number on the back of my card to check, but honestly, even if you do that, your phone might still be connected to them! Definitely a scam, just trying to get hold of your private info.
M & S Bank
2 years
This number rang me saying they were from my credit card provider. I was a bit suspicious and hung up straight away. Then I rang the official number on the back of my card just to check, and the real company confirmed that call was legit. So, I’d say this number can be trusted.
2 years
I’ve seen this number pop up quite a bit but it seems like it’s been used in spoofing scams. It does link to an actual HSBC line, but scammers have used it to get you to call back, then they intercept the call. They’ll often tell you there’s been a dodgy transaction on your bank account and ask you to move your money to a different account. Just be really careful and if you’re unsure, it’s best to visit your local branch rather than deal with anything over the phone. Sadly, these fraudsters are getting more clever all the time.
HSBC
2 years
That phone number’s definitely linked to HSBC’s fraud alerts.
HSBC
2 years
It looks real enough, but instead of ringing that number, try calling the one on the back of your card linked to your account. That way you can be certain you’re not getting redirected to a scam operation.
2 years
Total rip off.
2 years
Scam alert - they start with texts asking for your details, then pretend to be your bank’s security team... be careful!
2 years
Just got a call from First Direct’s fraud team, they were double checking a payment I did recently that their system flagged as suspicious. All good though.
First Direct
2 years
Even though it was really HSBC, I just can't make out what the Fraud Team people are saying with their accents. Because of that, both my payments (to one of the biggest banks here) got blocked even tho I gave the go ahead. Proper fed up with this!
HSBCFraud Team
2 years
Got a message asking me to call this number just after I'd done a transaction. It said it was from HSBC. I called, and they already had details about the transaction but didn’t ask for any personal info. Checked by ringing HSBC's official number later, and they told me their fraud team had indeed sent that text. So yeah, this is a legit HSBC fraud alert line.
HSBC
3 years
Got a call from HSBC online support. Seemed like a genuine caller.
HSBC
3 years
I got a call from someone with a really thick accent saying they were from HSBC's fraud team. I told them straight up I thought they were scammers and ended the call. I actually use First Direct (which is connected to HSBC) and rang them on the number shown on my card to check. Turns out the call was legit! They were just checking a real purchase I’d made online. I don’t mind them trying to protect me from fraud but honestly their approach was awful. I told First Direct they seriously need to sort this out better. The person I spoke to agreed it’s an issue.
HSBCFirst Direct
3 years
Like a few folks have pointed out, this call was from HSBC's Fraud Team. My only worry (like some others mentioned) is that I actually use FirstDirect, so it wasn’t instantly clear. That said, I’m totally fine with them just asking me to ring the number on my card to check a transaction, which I kinda expected given all the scams happening lately. Gotta hand it to HSBC - better to be cautious than regret it later!
Fraud DepartmentHSBC
3 years
I got a call from someone saying they were from HSBC Payments Fraud Team. The person who spoke was hard to catch and sounded like they were calling from abroad. Soon after, I received a text asking me to ring First Direct about a payment I supposedly made. When I called First Direct, they told me they needed to confirm I hadn’t been tricked into making a Standing Order (which I hadn’t!). I think it would’ve been less dodgy if the first call had been from the First Direct fraud team themselves instead of HSBC’s main company.
Fraud TeamHSBCFirst Direct
3 years
HSBC SCAM DEPT
HSBC ' s Fraud Prevention Squad
3 years
This number claims to be the HSBC fraud department but I’m pretty sure it’s a scam. I got loads of messages saying there was suspicious activity on my account and to ring that number. It wasn’t the same as the one on my bank card. When I phoned, there was a recorded message saying it was HSBC and asking me to enter my sort code and account number. I doubt the real fraud team would ask for that. It would let scammers connect my phone to my account. Plus, my name was never mentioned and the other person on the joint account didn’t get any alerts either.
HSBC
3 years
Just had a call from HBSC’s fraud dept, they go through every little detail checking if you’ve done a payment and why.
HBSC
3 years
This afternoon, I received a call from HSBC concerning a transaction that appeared suspicious on my account. Initially, I was a bit apprehensive about it, but after checking with my account manager, I was reassured that the number was authentic and truly belongs to HSBC.
HSBC
3 years
Got a call from HSBC fraud team. Sounds real, but I’d say don’t answer it - just ring the number you find on your card instead.
HSBC
3 years
It's astonishing, considering the nature of their approach, that this line genuinely belongs to HSBC/First Direct fraud department. I received a call that set my alarm bells ringing, prompting me to hang up and reach out to First Direct directly. They confirmed the legitimacy of the call, which then led to them contacting me back. However, I've lodged a formal complaint with First Direct, as had I not verified its authenticity, the majority of the conversation would have raised significant concerns. "Dave," from the call centre in the Philippines, poorly adhered to a script that seemed to lack any substantial content. He bombarded me with a string of awkwardly phrased and leading questions. The blunders he made were hard to overlook and unmistakably gave off a phishing vibe. I found myself steering the conversation to ensure my payment could be processed, pointing out where I'd already provided information and correcting his inaccuracies. Everything about this interaction reeked of a scam. I followed up with First Direct’s main customer service afterwards for peace of mind, and yes, it turned out to be genuine, but I must say, it was the most unprofessional experience I’ve ever encountered from an established financial institution.
HSBC /First DirectDavePhilippines
3 years
I received what appears to be a genuine call from HSBC, although I didn’t pick up. Following that, I got a follow-up text featuring specifics about a transaction I had completed just the day before. Quite suspicious, to say the least!
HSBC
3 years
After a payment I made failed, I got a call from this number. I wasn’t too keen on sharing my details with a woman who spoke with an accent, so she advised me to contact my bank. She also sent me a text with some info, which I just ignored. The next day, my online account was frozen. I called the number back and they managed to reactivate my online banking. When it happened again the following day, I used the phone number on the back of my card like the lady recommended, and they sorted it out again. So, all in all, I reckon this number is legit.
3 years
I got a call from HSBC First Direct on this number. I decided not to answer as I hadn’t made any calls, so I phoned the bank back using the number on my debit card. I told them about the call from 0345 266 9337. They said it was regarding a transfer I’d made earlier that day to another bank. The person on the line was really polite, respectful, and supportive, making sure I wasn’t being pressured into moving my money. Proper good customer service - I’d say the bank handled it very well.
HSBC First Direct
3 years
I checked with my bank and the caller was genuinely from First Direct’s fraud team. When they called, the line was pretty scratchy and I could hear wind noise in the background. The person said they were working from home and had a fan on nearby. They tried to ask me security questions, but when I said the call didn’t sound quite right, they told me to just hang up and ring First Direct directly on their official number.
First Direct
3 years
They claimed to be from HSBC's fraud team and said they were calling from the Philippines but then started quizzing me on security stuff. The line kept echoing and I could hear a kid talking softly in the backround, so I just ended the call straight away.
HSBCPhilippines
3 years
HSBC calling me again!
HSBC
3 years
Got a call from HSBC about some fraud thing. Glad they're keeping an eye out for stuff like that.
HSBC
3 years
Definitely HSBC… I rang First Direct using the number on my card, and they flagged it as a fraud alert because of transferring funds. Good to see HSBC is staying sharp on this stuff.
HSBCFirst Direct
3 years
Had a really thick Indian accent but I can say for sure it was a person from First Direct’s fraud team. They gave me accurate details and verified a payment I’d made just 10 minutes before. All legit, no worries.
First Direct
3 years
Got a fraud warning from First Direct. The call seemed legit, but better to be safe and ring the number on the back of your First Direct debit card.
First Direct
3 years
I got a call on my mobile saying they were from HSBC, but the name they mentioned wasn’t mine. You’d think they’d have the right details if it was genuine. I’m pretty sure this was a dodgy call.
HSBC
3 years
There were two posts on this thread dated 02/02/23 and another one on 10/12/22 that explain how to spot real calls versus scams. They also go over why it’s important to follow those steps.
3 years
Got a call from HSBC fraud team, seemed proper legit. Asked them to send me the details by text with a reference number. Then I rang the number on the back of my card, talked with their fraud dept, gave them the ref number and they confirmed there was a problem. Felt safe doing it that way.
HSBC
3 years
Said they were from First Direct.
First Direct
3 years
There’s no such thing as a totally safe bank number - just take a look at the older comments about that supposedly legit HSBC Group phone number.
HSBC Group
3 years
Seems like a scam call, better be careful.
3 years
HSBC just called to double check for fraud, nice one HSBC!
KudosHSBC
3 years
That definitely looks like a number from HSBC, so if you bank there, don’t just ignore the call. However, scammers often fake real bank numbers to try and steal your money. It's always best to ring your bank directly using the number on the back of your card to be sure. Banks call from lots of different numbers, so it’s hard to tell if a call is legit or just someone trying to scam you. Also, some scammers post fake warnings about legit bank numbers here to get people blocking them or reporting to '7726', which then flags the number as spam in future. So stay cautious!
HSBC
3 years
First Direct Fraud Dept rung me up. Dont share any info, they’ll just say ring the number on your card and you’ll be connected. Just beware, scammers can fake that number easily.
Fraud DepartmentFirst Direct
3 years
Got a ring from HSBC's fraud team, they wanted to verify if an online transaction I did was legit and not some kind of scam.
HSBC
4 years
This number is actually legit and from HSBC to check recent activities on your account. But if they start asking you to send money somewhere else or want your OTP or card info, then thats a scam called spoofing.
HSBC
4 years
Got a call from HSBC’s Fraud team, said they wanted to verify a transfer I did earlier today.
HSBC
4 years
They claimed to be from First Direct, but when I rang First Direct myself, they told me they never made the call.
First Direct
4 years
Just did a big transfer, and this number from HSBC's fraud team called to check my payment before they let it go through.
HSBC
4 years
Got a call supposedly from HSBC Fraud Line saying they were holding a payment in case I’ve been scammed. Just a heads up, always double-check and call back using a number you know is legit, especially if they start asking for personal info. These phone numbers can be faked quite easily.
HSBC Fraud Team
4 years
Got a call earlier today from 0345 2669337. Didn’t pick up, but they left a voicemail saying it was First Direct. Rang the number back and an automated voice asked for my sort code and account number. Then I called the official First Direct number on my debit card, and they confirmed it wasn’t them. Total scam.
First Direct
4 years
Got a call from HSBC Fraud Team, they wanted to confirm a transfer from my HSBC account to a different bank.
HSBC Fraud PreventionHSBC
4 years
This call came from First Direct’s Fraudline but it’s actually based outside the UK. After moving a big sum to another bank, they rang me up to confirm it was real. The first person on the phone wanted my personal info, which I wasnt comfy giving to a random caller. So I phoned First Direct back on their official number and they said it was legit. I always recommend using numbers you already have saved and try calling back from a different phone if you can, just in case the line’s been cloned and still open when you redial.
FraudlineFirst DirectUK
4 years
HSBC fraud team gave me a call right after I did a bigger payment than usual to double check it was really me before letting the money go through.
HSBC
4 years
Got a call from HSBC fraud team saying I need to confirm a payment.
HSBC
4 years
03452669337 is definitely a scam, trying to get your bank info. Make sure to block this number right away 03452669337.
4 years
This number is defo a First Direct scam. I checked by ringing FD customer help through my banking app and they confirmed it.
First Direct
4 years
Got a call from what said was First Direct Fraud Team about a payment I’d just completed. I rang them back using their normal number instead of replying straight away, as there’s no way I’d give out security info to an unknown number. The official customer service line told me the payment was being looked into and I answered their questions without any issues. So, from what I can tell, this number is genuinely from First Direct. Even so, I’d still recommend ringing the official customer service number first, even if others say this one sounds legit.
Fraud TeamFirst Direct
4 years
This is a genuine HSBC contact number, but you should ALWAYS run a search on Google for something like "HSBC got a text" to be sure. Make sure you’re on the official HSBC website (look for HTTPS and all that). They have a few different numbers listed, and this is one of them. If you’re still not convinced or feel uneasy, just call the number on the back of your bank card instead.
HSBCGoogle
4 years
No worries, it's just HSBC calling.
HSBC
4 years
They claimed to be calling from HSBC about a fraud issue. I was suspicious so I rang them back, but after I explained my worries to a guy with an Indian accent, he just cut me off. I then got in touch with the real HSBC emergency line and they said it was probably a scam. I've reported the number and everything now.
HSBC
4 years
This was a scam call. I rang First Direct and they confirmed it wasn't from them.
First Direct
4 years
This is a scam! When I tried calling them back, the automated voice asked me for my card details and sort code!
4 years
I received a call from the number 0345 266 9337 earlier. The chap on the other end seemed to be wandering down the road, his speech was all over the place and honestly, he gave off a rather strange vibe.
4 years
It was a legit HSBC call. I just called back using the number printed on my card to be sure.
HSBC
4 years
I got a message about an incoming transfer close to 10,000 euros, telling me to ring a certain number (which actually was an HSBC outgoing line and didn’t connect) or a different number where a scammer answered. Always best to use the phone number on the back of your bank card instead.
HSBC
4 years
This number is legit and actually belongs to HSBC and First Direct's Fraud Team. The voicemail they left was pretty odd and honestly, it made me suspicious at first, like it might be a scam. But when I called First Direct back, they told me they’d actually refused a payment I’d asked for because the payee was new and they thought it might be dodgy. Like someone else mentioned, the voicemail was pretty vague and sounded shady! They didn’t say who it was from. I don’t get why some folks are saying this number is for scams when it really isn’t.
Fraud DepartmentHSBCFirst Direct
4 years
I received a missed call from this particular number shortly after I transferred a rather substantial sum-more than I typically do. When I reached out via the live chat feature on the HSBC app, the representative informed me that the number in question isn't affiliated with HSBC. They recommended that I block it. Oddly enough, they mentioned that their fraud team had attempted to ring me at 15:38, but I haven't received any call prior to the one I got at 16:00, which was from the very number I was advised to shut down. This has certainly left me scratching my head, as HSBC appears to be a tad muddled. I did, however, call the official number on my card and got everything straightened out-it turns out it was indeed regarding that larger transfer I made.
HSBC
4 years
I got a call from someone who said they were from HSBC Fraud Dept, but the message said it was from First Direct. I rang back, thinking it could be First Direct, but like others mentioned, the person on the line kept asking for details and couldn’t prove they were legit. I hung up and called First Direct on their official number. They confirmed the fraud check was real. I feel way more comfortable dealing with them directly through their proper contact rather than the number they called from. I’d suggest others do the same, just to be safe in case this number has been spoofed sometimes.
First DirectFraud DepartmentHSBC
5 years
Got calls from the same lot, they were clearly after my security info. The numbers were from Three and First Direct, obviously fake ones.
First Direct
5 years
Got a call on my phone but didn’t pick up. They left a voicemail saying “this isn’t a sales call. We need to speak with you urgently,” and mentioned their working hours. They never said they were from HSBC or used my name. After looking it up here, I rang HSBC using the number on the back of my card (03457 404 404). They connected me to the fraud team. Nothing fishy has happened with my account. Apparently, real HSBC calls always include a reference number. This call had none. Definitely a scam.
HSBC
5 years
Got a voicemail from someone with my name, seemed a bit fishy, couldn’t make out what he was saying ?. Think I’ll just block the number.
5 years
Totally a scam. Some bloke claiming to be from AutoTrader said they’d take £2000 from my bank. I told him to jog on and they just ended the call!
AutoTrader
5 years
Got a call from HSBC fraud team. Seemed legit as I had a payment put on hold while shifting funds between my accounts. They rang me to check and I told them the money was moving to another one of my current accounts at a different bank, so no fraud was happening. They were pretty chill about it, so I get why they checked. Everything's sorted now, funds are unlocked.
HSBC
5 years
The call said it was from HSBC fraud team, but the person sounded really laid back and careless, which made me doubt if it was real. I ended up ringing them back on another phone just to be safe, and they still had my line connected. Honestly, not a great impression of HSBC’s call service at all.
HSBC
5 years
Yep, legit sounding but super dodgy. They said, "Hello Mr xxxx, this is HSBC fraud team, can you please share your sort code and account number?" Totally unprofessional and fishy.
HSBC
5 years
It's definitely an official HSBC number, but whoever they’ve got making calls from it sounds so shady I honestly thought it was some kind of scam! I ended up telling the woman on the phone to get lost because she didn't seem to know what she was talking about at all and kept messing up her words so badly it felt like a dodgy scammer who hadn’t practised their lines properly.
HSBC
5 years
This number rang me up claiming to be from some Fraud detection team. I went along with a few questions but then got suspicious and hung up. They even texted me info about a payment and gave some sort of reference number for this "fraud check." I decided to phone HSBC myself, and they told me they never contacted me from their fraud department and that all my payments were fine. They advised me to stay alert for scams and keep an eye on my account for any weird transactions soon.
HSBCFraud Department
5 years
About half an hour ago, I left a review saying the call seemed dodgy. Now HSBC has come back saying it was a genuine call from their fraud team. Honestly, I’m not sure how HSBC carries out those fraud alerts, but it doesn’t really inspire much confidence. I’m quite confused because when I phoned HSBC, they said it wasn’t them, but then someone on their website chat said the call was definitely legit.
HSBC
5 years
Got a call from this number claiming to be HSBC… hung up straight away. I called the number back and reached the real HSBC. Pretty relieved I checked before saying anything!
HSBC
5 years
Really was a call from the fraud dept at HSBC/First Direct.
First DirectHSBC
5 years
This number is a total scam pretending to be HSBC. I rang the official HSBC internet banking, and they told me it’s a fraud and I shouldn't return the call.
HSBC
5 years
Got a dodgy call from someone saying they were HSBC, total scam.
HSBC
5 years
It’s definitely an authentic HSBC/First Direct contact, but I prefer to ring back using the number I’ve got saved, just to be on the safe side.
HSBCFirst Direct
5 years
Got a text off the HSBC Fraud Team asking me to ring this number, but I was a bit suspicious so I phoned the normal HSBC helpline first. They put me straight through in the end. It was actually a legit check about an online payment I’d made to a mate. If you check the HSBC site, the number is listed as a real fraud prevention line.
HSBC Fraud TeamHSBC
5 years
This was a proper scam, and a real clever one too. They made it sound so real, and had enough details to make me believe it was my bank. I nearly got tricked into handing over money this time.
5 years
Someone called saying they were from HSBC fraud team. I’d recently put quite a bit into my premium bonds. They weren’t aggressive or anything, just asked if anyone else was part of the transfer, if any websites or emails had anything to do with it. The call felt genuine to me, no weird or probing questions, and they only asked for my postcode and date of birth.
HSBC
5 years
Called by HSBC's Payment Fraud team. At first, I didn't pick up since my caller ID flagged it as possible fraud (probably because loads of folks are reporting it as a scam on sites like this). They left a voicemail asking me to return the call. I double-checked the number on HSBC’s official site and saw it was genuine. I'm pretty happy I ended up speaking to a real HSBC Payment Fraud Officer. They only asked some questions to verify I was the account owner, but never requested any passwords or any security details.
HSBCHSBC Fraud Payment Officer
5 years
This is a total scam, do NOT ring them back!!!

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Many organizations adopt 03 numbers instead of the more costly 08 numbers. For example, a number of public sector entities have transitioned from 0845 numbers to 0345. The cost of calls is no more than calls to geographic numbers (01 or 02). The cost of calls depend on the time of the day, and most providers provide call packages that allow calls free of charge during certain times of the day. Mobile call costs vary based on the chosen calling plan. Usually, these calls are incorporated in free call packages.

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