02035422815

Persistent calls, time and again.

Between July and August, they’ve taken more than £40 from me, charging £4.50 nine times! EE warn there’s another seven charges waiting on my next bill! I’m absolutely fuming! I phoned them three times but kept getting cut off while on hold! When I rang back, I hit option 1 to cancel the “subscription” that I never signed up for in the first place! From what I’ve seen in other reviews, it looks unlikely I’ll get a refund but if anyone can share the company’s name and address, I’m ready to take legal action against them!

Did you decide to follow up on it?

These calls are just scams trying to take your cash for nothing, totally not worth picking up. They're no different to pickpockets out there!!!

I'm just here jotting down a note to echo what's been said before, this time racking up to a whopping £80.00! I even inquired with EE whether they're pocketing some sort of commission from this banditry! Absolutely fuming!

I contacted EE earlier today regarding an extra £6 charge on my bill. They mentioned they’d place a block on future calls, but I've yet to hear back from them when I tried to ring the number again. It’s quite frustrating, to be honest!

I got a message about a 30 quid charge and I’ve messaged them but still no reply.

I've had £5 taken from my mobile without my permission by this company and can't get hold of them at all. I sent them an email asking them to stop any more charges and also left a voicemail. My network provider has blocked the company from taking money, but they said there's no sure way to stop any future deductions from happening. It's a bit worrying really.

The phone number in question belongs to Impulse Pay V.I.P Games, and let me tell you, this outfit is a complete con. My two daughters, who have no dealings with them whatsoever, are constantly being hit with charges for game downloads. To make matters even more frustrating, this dodgy company claims they've blocked my daughters' numbers. However, both EE and T-Mobile (or whatever they call themselves now) say they’ve cut off any texts from this lot, yet my girls still receive them! I’ve had long chats with both firms, and it feels like I'm just banging my head against a brick wall. Honestly, I’d get better communication from a lamp post!

They sneaked £24 out of my account for some survey, never mentioned there was a fee.

This company seriously needs sorting out quickly, it's getting ridiculous.

This is just awful, honestly. These folks are even worse than those who scam pensioners. How on earth can a phone number ring you and then charge you for calling back? It’s absolute madness. Someone really needs to put a stop to this nonsense.

I experienced something quite similar as well. They claim that by answering a few simple questions, one could win an iPad Air 2. What they conveniently fail to mention is that each response comes with a charge of £6.00. To my utter disbelief, they ended up siphoning off £30.00 from my account before I realised what was happening. I attempted to reach them by phone, but to no avail. I even requested a call back, yet nobody ever returned my call. Consequently, I've lodged a complaint on their website at www.phonepayplus.org.uk/for-the--public/make-a-complaint. How on earth can people get away with such practices? Why haven’t the authorities put a stop to it? Here are their contact details: Customer service number: 0203 540 5944 Customer service email: [email protected] Search result was provided by: ImpulsePay Ltd Service began on: 31 March 2014 Service status: Still operational Name of service: Payforit Type of service: Other purchases Service description: Digital offerings available to UK customers, including streaming, competitions, gaming, and video content. Cost of this service: Prices range for interactive/digital services, from £0.06 to £30.00. For further inquiries or if you wish to learn more about this service, it’s advisable to get in touch with ImpulsePay Ltd at: ImpulsePay Ltd 344-354 Gray's Inn Road London WC1X 8BP

Make sure to double-check the restrictions on your account, folks. I attempted to have these restrictions put in place twice, supposedly, but upon calling the phone provider again, the representative informed me that I was still receiving text messages and that the restrictions hadn’t been set up correctly (it seems the protocol wasn’t followed properly). After my fourth attempt, I opted to change my number. It’s surprisingly straightforward - they offer you several options, and you just pick one, then they sort it out on the spot. Here’s my perspective: Even if they do manage to apply the restrictions, companies like ImpulsePay and their merchants are quite crafty; they initially duped us with their intrusive pop-ups. Their contact details are about as effective as a sieve for holding water, and I wouldn’t be shocked if they discovered a method to bypass any restrictions placed on our accounts! For the time being, I’ll be reporting this scam to the PhonepayPlus team. We need to put a stop to these con artists. http://www.phonepayplus.org.uk/for-the-public/make-a-complaint

Just yesterday, on the 20th of May, I found myself in a rather similar predicament. I got a text message informing me: “freeMsy: you’ve been charged £6.00 for a sole entry from Big Win, which was accessed at 4:09 PM.” At that precise moment, I was navigating my commute post-school drop-off. I've reached out to the company via the number 02035405938 as well as EE regarding a refund, but neither party seems keen on issuing it. I'm persistently pursuing this matter and remain hopeful for a satisfactory resolution.

You should totally report this to ACTION FRAUD.

I am seeking a refund of £30.00 related to PrizeFun. They failed to make it clear that I would incur a charge for responding to questions on their website via my mobile device. I have already contacted the authorities regarding this issue, and should you refuse to return my funds, I will have no choice but to report you for fraudulent activity. Kindly ensure I receive a response within one working week; specifically, by May 1st, or I will escalate this matter to the relevant parties. Your company has unlawfully taken money from my account, and I will be retaining a record of all our communications.

I've had a similar experience myself, where I was hit with a £6 fee. I contacted EE today, on 16/4/2015, and received a response much like yours. I made it quite clear I wouldn't be paying this fee under any circumstances. After a bit of back and forth, the lovely lady on the line was very understanding and placed a block on my account to prevent future charges. Additionally, I managed to obtain an email address, [email protected], and I promptly sent them a message requesting that they cease charging me for something I never agreed to. Now, I'm just waiting to hear back from them.

Avoid replying to any texts from this number, they hit you with an £8 fee for each message you send.

I went through something really similar. My phone bill suddenly had a £6.00 fee for a service I never used. The phone provider reckons I might’ve accidentally tapped on a dodgy pop-up while browsing. The company behind it seems to be called Impulse Bay - they just hang up on you when you call, and their email address doesn’t work at all. From what I’ve dug up, lots of others have had the same trouble with them. If I can’t get this sorted, I’m planning to take it straight to Trading Standards. Also, public records show this firm is basically insolvent with a negative net worth.

Hey there, Nicholas Ward. I completely resonate with your predicament! I reached out to EE myself and received a similar response - they claimed there was nothing they could do. They advised me to ring a specific number, but honestly, I've lost track of how many times I've tried! It's infuriating that nobody ever answers. Honestly, how do EE allow such a lapse where anyone can get their hands on your account details?! Have you had any luck sorting it out, or are you still stuck in the same boat, mate?

Hi, I’m Mark Nuttall. This number has been taking money from my phone credit without my permission. I got a message saying I was charged for visiting a website, which I never did. I spoke to my mobile network, but they said they couldn’t block or stop the charges. When I call the number, it just asks for my phone number and then nothing happens. I’m not sure what to do next, can anyone help? My number’s 07976357227. Thanks, Mark.

On the 16th of December, 2014, I was rather taken aback to receive a text message purporting to be a receipt for £30 that I supposedly spent on a website. The message included two codes that resembled hyperlinks to another site, which I don’t believe was genuine. In fact, I’ve not made any purchase nor subscribed to any service at all. After contacting EE, I was informed that the number in question was associated with a company called Impulse Pay. I tried calling them four times, but all I encountered was a recorded message saying they'd return my call within 24 hours. Honestly, I’m not holding my breath. EE also pointed me toward a site called phonepayplus.org should I need further assistance. Strangely, this text arrived while I was perusing Twitter-almost like an annoying pop-up! At no point did I provide my mobile number or any details, so it raises a serious concern about how these unscrupulous individuals can access funds from my account without consent. It makes me wonder why EE allows this to happen in the first place. N. Ward.

I've just noticed a £24 charge for four videos that I never even viewed or downloaded! To top it all off, they keep bombarding me with text messages, which is only adding to the hassle at home. What a nuisance!